Director, Product Delivery & Operations
About The Position
The Director of Product Operations & Delivery leads the capability that bridges business process and product execution across Digital Enterprise Technology. This role exists to serve as a key thought leader in the product management evolution on our agentification journey, coordinate the establishment of structured frameworks for product and software development within our tool set, and provide a product operations function within large-scale/"big rock" initiatives. As a senior leader, you'll build and develop a high-performing team while serving as a trusted partner to Product, Engineering, Finance, and Change Management leaders across the organization.
Requirements
- 8+ years of experience in Product Management, Business Analysis, Product Delivery, or related disciplines
- 3+ years of people leadership experience building and managing high-performing teams
- 5+ years of executing major product-centric initiatives
- Strong expertise in Agile / Scrum and product delivery operating models
- Proven experience translating business processes into scalable product requirements
- Deep experience with execution management tools (e.g., JIRA, GUS, Airtable or equivalents)
- Excellent written and verbal communication skills, with demonstrated ability to influence senior business and technology leaders
Nice To Haves
- Experience in SaaS, cloud platforms, or large-scale enterprise technology environments
- Proficiency in using AI enablement tools (e.g., Claude Code, Gemini, or equivalents)
- Familiarity with Confluence, Miro, or similar collaboration and documentation tools
- Strong understanding of the software development lifecycle (SDLC) and testing practices
- Experience supporting large-scale business transformation or operating model change
- A related technical degree
Responsibilities
- Build, lead, and develop the Product Operations & Delivery organization — including hiring strategy, role definition, performance management, and career development
- Define and continuously evolve the operating model for requirements intake, backlog governance, quality standards, and delivery readiness criteria across DET
- Establish best practices and structured approach with the tools used for Product Development Life Cycle and Software Development Life Cycle
- Evolve agentification and AI tool enablement to the team and program operating model
- Help drive the definition of product requirements intake and prioritization within program structures
- Translate high-quality, delivery-ready requirements — reducing rework, accelerating delivery, and improving adoption at scale
- Partner with Process Engineering & Optimization (PEO) leadership to ensure as-is and to-be business process changes are accurately translated into product-ready requirements
- Serve as a trusted advisor to senior business and technology leaders, providing clarity, recommendations, and tradeoff decisions related to requirements strategy, delivery readiness, and execution risk
- Establish enterprise standards for requirements quality, traceability, acceptance criteria, solution validation, UAT support, and release readiness
- Proactively identify and mitigate delivery risks, dependencies, and readiness gaps related to requirements quality, process change, or stakeholder alignment
- Define and track KPIs for requirements quality, delivery readiness, rework reduction, delivery predictability, and business adoption
- Represent Product Operations & Delivery in senior forums, driving alignment across business, product, and delivery stakeholders
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
