Director, Product and Solutions Management – Agentic Services

Lumeris•Massachusetts, MA

3d•$133,200 - $180,900•Hybrid

About The Position

We are seeking a visionary Director of Product and Solutions Management to lead the evolution of Tom Services, our cutting-edge agentic AI services designed to revolutionize access in primary care. In this highly visible and transformative role, you will sit at the intersection of clinical excellence, artificial intelligence, and user experience. You will oversee a high-performing team responsible for the entire product lifecycle—from conceptualizing Minimum Viable Products (MVPs) for new AI agents to scaling them into robust, multi-agent systems. As a trusted advisor and subject matter expert, you will evangelize Tom Services both internally and externally, driving strategic direction, fostering a culture of rapid innovation, and directly impacting how we deliver next-generation value to our members and clients.

Requirements

Bachelor's Degree in a technology or business-related field, or equivalent experience.
12+ years of product management and data tools experience, with at least 3+ years in the Healthcare Industry.
5+ years of experience successfully leading, mentoring, and scaling high-performing teams.
Comprehensive knowledge of platform technologies, LLMs, prompt engineering, software architectures, APIs, integration techniques, and data management.
Ample experience with software and application platform development.
High-caliber critical thinking skills with a proven ability to interpret highly complex information, identify opportunities, and implement strategic technical solutions.
Elite communication and presentation skills.
Ability to develop strong relationships across all levels (including executive), translating complex AI and technical concepts into compelling, audience-appropriate narratives.
Proven ability to yield exceptional results within a highly dynamic, fast-paced, and innovative environment, operating with complete latitude to make strategic decisions.

Nice To Haves

Deep experience operating within an Agile development methodology.
Prior experience with Software as a Service (SaaS) delivery models.
Prior experience working with Conversational AI, prompt engineering and LLMs.
Advanced understanding of complex Product Life Cycle management.

Responsibilities

Develop and deliver compelling business cases for new agents and services.
Define MVPs and iteratively evolve services as new data, skills, and LLM capabilities become available.
Collaborate closely with the clinical team to create visionary mid-term (2-3 year), quarterly and annual Services roadmaps.
Vet these roadmaps with prospects, buyers, and primary care users to ensure market-leading relevance.
Proactively identify new skills and data needed to support the evolution of Tom Services, elevating these needs for product roadmap prioritization.
Accountable for budgeting, strategic planning, and policy creation for the Tom Services product area, ensuring direct contribution to organizational goals.
Develop and document comprehensive requirements for new Tom Services and Agents through the entire product lifecycle.
Develop, document, and continuously refine the Services development process to ensure rapid, high-quality deployment.
Actively contribute to the development of prompting for Tom Services in tight partnership with clinical, prompt engineering, UX, and software engineering teams.
Create the Service Definition for each service, ensuring success criteria are clearly defined.
Proactively monitor service performance during betas and in production seamlessly integrating customer feedback and making real-time adjustments to roadmaps.
Champion the quality of Tom Services by testing across multiple channels—including internal, patient, simulant, and beta testing—to ensure they exceed acceptance criteria.
Present Tom Services during highly technical solutioning sessions.
Deliver passionate, engaging training on Agents to our sales and marketing teams.
Partner closely with the UX team on testing and review, and work hand-in-hand with marketing and implementation teams on brilliant documentation, packaging, and training materials.
Oversee, coach, mentor, and motivate a team of product managers and advanced individual contributors developing services within a complex, client-facing function.
Cultivate a culture obsessed with delivering customer value, a mindset of continual improvement, and interaction safety.
Value idea-sharing and view healthy conflict as an asset to growth.
Manage resource allocation, budgeting, staffing, goal setting, 1-on-1 check-ins, and career development to ensure every team member thrives.