Director, Product and Privacy

Podium•Lehi, UT

About The Position

Podium is seeking an experienced product and privacy lawyer to help shape how it builds and deploys AI across its core verticals. Reporting to the General Counsel, this senior individual contributor role has no direct reports and offers significant ownership and direct influence on product decisions. The lawyer will work with teams building Podium’s products and own practical privacy and AI governance programs as part of a small legal team. The role advises on product compliance throughout the lifecycle, from design and development through launch, deployment, and ongoing monitoring. It covers AI, privacy, data rights, intellectual property, consumer protection, telecommunications, healthcare, automotive, home services, and payments. The Director will partner across Product, Engineering, Partnerships, Marketing, Security, Finance, and Legal to translate legal and regulatory requirements into workable product and operational changes. The position also develops scalable product, privacy, and AI review processes; guides AI governance for customer-facing agents and internal AI use; and supports product development and operations involving healthcare data, automotive and home-services workflows, voice, messaging, marketing, and payments.

Requirements

J.D. with strong academic credentials and a demonstrated record of success as a lawyer.
Member of a local State Bar or eligible to register as Registered In-House Counsel.
8+ years of experience, including at least 5+ years of in-house experience.
Required privacy certification, such as CIPP/US, CIPP/E, CIPM, or CIPT.
Experience counseling product teams on compliance with regulatory frameworks applicable to U.S. and global telecommunications.
Experience advising on risk mitigation across technology product platforms, particularly AI, payments, and messaging/telecommunications technologies.
Specific experience working with and knowledge of privacy laws applicable to businesses, such as CCPA, CPRA, GDPR, and TCPA, as well as other U.S. state and federal privacy and data security laws and global data protection laws.
Ability to think strategically, identify issues, and develop long-term solutions.
Ability to handle multiple assignments simultaneously and manage major projects to successful completion.
Excellent verbal and written communication skills and a strong customer-focused orientation.
Excellent interpersonal, presentation, and facilitation skills, with the ability to navigate a corporate environment and work with varied stakeholders.
Demonstrated ability to use AI tools thoughtfully in legal work, verify their outputs, protect confidential information, and improve the speed and quality of legal counseling.

Nice To Haves

Experience counseling product teams on regulations in other industries and markets, such as Healthcare, Automotive, or Home Services.
In-house experience at a high-growth technology company is preferred.

Responsibilities

Meet regularly with Product, Engineering, AI, and other internal teams to understand strategies, roadmaps, and initiatives, and advise throughout the product lifecycle.
Provide counsel on product compliance matters, including AI, privacy, data rights, intellectual property, and consumer protection.
Structure, negotiate, and advise on transactions with AI providers, data partners, and integration partners, including product terms, data processing agreements, and business associate agreements.
Partner with Product Management, Engineering, Partnerships, Marketing, Security, and Legal to support compliance in existing markets and guide expansion, particularly for AI products in Healthcare, Automotive, and Home Services.
Advise on product design and modifications, identify risks, recommend mitigation strategies, review user experiences for compliance and disclosures, and translate guidance into implementable product requirements.
Advise legal and business/product organizations on privacy issues and practical privacy considerations.
Develop and implement scalable product, privacy, and AI review processes, including impact assessments, launch criteria, playbooks, and escalation paths.
Identify privacy and AI risks arising from existing and new laws; conduct gap assessments; advise on controls, mitigation options, and compliance strategies; and translate evolving requirements into prioritized changes.
Manage privacy projects involving data mapping, permitted data uses, retention and deletion, and tracking technologies.
Partner with Security on incident response and privacy aspects of compliance and diligence reviews.
Build and operationalize AI governance for customer-facing agents and internal AI use.
Advise on data sourcing and rights for model fine-tuning, evaluation, and improvement; third-party model terms; output ownership; and safeguards against inaccurate outputs.
Counsel on AI-agent permissions, customer configurations, disclosures, human oversight and escalation, auditability, and responsibility allocation among Podium, model providers, integration partners, and customers.
Guide healthcare product development, including HIPAA privacy and security, BAA obligations, sensitive health data, EMR integrations, access controls, and patient communications.
Advise on automotive and home-services workflows, including relevant field services management, CRM and dealer management integrations, lead sourcing and re-engagement, appointment booking, service scheduling, and representations about pricing, financing, and services.
Assess GLBA, FCRA, payments, and other sector requirements relevant to features and data.
Advise on voice, messaging, and marketing compliance, including TCPA, telemarketing and do-not-call rules, consent and opt-out design, call recording and transcription, and AI-generated voice.
Review product claims and customer guidance to ensure accurate descriptions of capabilities, limitations, and customer responsibilities.
Provide fintech and payments counsel on Podium Payments, including consumer disclosures, fraud and chargebacks, and applicable financial services and payment network requirements.
Partner with Product and Finance to allocate compliance responsibilities among Podium, customers, and financial partners.