Director - Procurement Systems and Analytics

United Airlines•Chicago, IL

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals.

Requirements

Bachelor's degree
8+ years of experience in procurement, supply chain, systems management, or analytics
5+ years of leadership experience managing teams and cross-functional initiatives
Experience leading large-scale system implementations or digital transformations
Deep knowledge of Source-to-Pay systems (e.g., SAP Ariba, Coupa, Oracle, Jaggaer, etc.)
Strong working knowledge of procurement analytics, data visualization tools and ERP integration
Strong executive communication and stakeholder management skills
Digital transformation leadership skills
Change management skills
Strategic thinking skills
Data-driven decision-making skills
Cross-functional collaboration skills
Executive presence skills
Operational excellence ability
Financial & business acumen
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Master’s degree (MBA, MS in Supply Chain, Analytics, or related field)
Coupa Certified Administrator / Coupa Implementation Certification
AI/ML Certifications
Experience with automation tools (RPA), AI-driven analytics, or advanced data modeling
Experience in large, matrixed, or global organizations
Experience implementing AI/automation solutions in procurement environments (e.g., spend classification, contract intelligence, invoice automation, GenAI assistants)
Knowledge of regulatory, compliance, and audit requirements in complex organizations
Knowledge of regulatory, ESG, cybersecurity, and third-party risk compliance frameworks

Responsibilities

Leading the strategy, governance, optimization, and continuous improvement of procurement technology platforms and analytics capabilities.
Driving digital transformation across the Source-to-Pay (S2P) ecosystem, enabling data-driven decision-making, operational excellence, compliance, and value creation across the enterprise.
Ensuring procurement systems and data architectures support proactive supplier risk identification, monitoring, and mitigation.
Partnering closely with Procurement, Finance, IT, Legal, Risk, and business stakeholders to ensure platforms are integrated, secure, scalable, and capable of delivering predictive insights that protect business continuity and enterprise value.
Overseeing procurement analytics, reporting, automation, and system innovation initiatives to enhance visibility, performance, and savings realization.
Developing and executing the roadmap for procurement systems (e.g., S2P, P2P, contract lifecycle management, supplier management tools).
Leading system optimization, upgrades, enhancements, and integrations with ERP and enterprise platforms.
Establishing governance, controls, and data standards to ensure system integrity, compliance, and policy adherence.
Driving adoption and change management across procurement technologies.
Serving as the primary liaison between Procurement and IT for system priorities and support.
Identifying opportunities to digitize and automate procurement processes.
Leading implementation of new tools and technologies to enhance efficiency and visibility.
Benchmarking industry best practices and emerging procurement technologies.
Partnering with cross-functional teams to enable end-to-end process improvements.
Defining and implementing a procurement analytics strategy aligned with enterprise objectives.
Overseeing spend analytics, supplier performance analytics, savings tracking, compliance reporting, and risk dashboards.
Building executive-level reporting and KPI frameworks to measure procurement performance and value delivery.
Leveraging advanced analytics, automation, AI/ML, and predictive insights to improve sourcing and supplier decisions.
Ensuring high data quality standards, governance, and master data management.
Leading the design and enablement of supplier risk analytics frameworks embedded within procurement systems.
Overseeing integration of third-party risk data sources (financial health, geopolitical, ESG, cyber, operational, sanctions, etc.) into procurement platforms.
Developing automated risk scoring models and dashboards to provide real-time supplier risk visibility.
Enabling early-warning indicators through data monitoring, alerts, and exception reporting.
Partnering with Enterprise Risk, Legal, Compliance, and Cyber teams to ensure supplier risk data is standardized and actionable.
Driving automation of risk assessments, onboarding due diligence workflows, and periodic risk refresh.
Establishing risk data governance and audit-ready documentation standards within procurement systems.
Leading and developing a high performing team, acting as a trusted advisor to leadership and stakeholders.
Influencing cross-functional stakeholders to promote a culture of accountability, integrity and compliance.