Director, Process Improvement

Fidelity Investments • Smithfield, RI

3d

About The Position

In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by framing complex problems, mapping current state processes, and designing and implementing improvements across people, process, technology, and governance. To be successful, you have demonstrated experience applying structured methodologies to diagnose operational challenges, propose future state solutions, and lead implementation that delivers measurable business performance improvement. You will regularly collaborate with business leaders at all levels and their teams to observe operations, analyze data, and design, develop, and deploy practical solutions. Directors quickly become proficient on detailed and complicated subject matter to develop well-supported, data-driven recommendations for business improvement. You will also evolve the tools and standards we apply to optimize our team's value proposition. This role differs from traditional IT solutions, project management, and product development roles, with a stronger emphasis on hands on process improvement & delivery.

Requirements

• 8+ years of experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations
• Demonstrated experience applying structured methodologies to diagnose operational challenges, propose future state solutions, and lead implementation that delivers measurable business performance improvement
• Ability to collaborate with business leaders at all levels and their teams to observe operations, analyze data, and design, develop, and deploy practical solutions
• Ability to become proficient on detailed and complicated subject matter to develop well-supported, data-driven recommendations for business improvement
• Ability to evolve the tools and standards applied to optimize the team's value proposition
• Passion for improving all aspects of our business and removing operational friction
• Structured problem-solving grounded in observation, data, and industry-standard improvement methodologies — balanced with an innovative spirit and practicality
• Curiosity and investigative rigor to explore root causes through observation, data analysis, and stakeholder interviews
• Adaptability to evolving and sometimes ambiguous business challenges
• Demonstrated experience in an operational excellence, continuous improvement, or process engineering capacity — internal COE or industry operations experience preferred

Nice To Haves

• Financial Services / Benefits Outsourcing industries experience, preferred

Responsibilities

• Framing complex, ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state
• Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities across large, complex organizations
• Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
• Supporting business operations teams to identify business problems, generate solutions, plan, and implement changes that improve business performance
• Leading large-scale improvement initiatives with multiple workstreams, from problem framing through implementation
• Working independently to achieve expected business outcomes and operational excellence
• Delivering expected results with high business partner satisfaction and within schedule and budget
• Conducting process and data analysis including cost benefit analysis, modeling, process mapping, workflow observation, and data flows
• Experience with digital solutions and ability to facilitate operations and technical teams to eliminate manual processes through automation
• Business writing and creating content in PowerPoint to clearly communicate problem framing, current/future state, and recommendations to leadership at all levels
• Translating data and process observation into clear, actionable insights that support unbiased recommendations
• Generating options and recommendations rooted in rigorous current state analysis and value-based prioritization
• Synthesizing requirements for user experiences, business capabilities, and technology enablers
• Exploring root causes through observation, data analysis, and stakeholder interviews
• Communicating clearly and concisely verbally and impactfully in written and visual form
• Facilitating large working sessions of cross-functional team members
• Achieving outcomes through partnerships and influence of peers and leaders
• Leading programs across multiple workstreams and complex operational scenarios
• Navigating complexity and creating focus on what truly matters

Benefits

• Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed