Director, Process Engineering Lead

Fidelity Investments • Merrimack, NH

1d • Onsite

About The Position

The Process Engineering Lead plays a crucial role in driving improvements across Wealth Investor Services and Wealth Investor Advisor Group. You will collaborate with team leaders and associates to uncover opportunities, identify root causes, define outcomes, implement changes, and measure success. Embrace the agile methodology and a test-and-learn approach to deliver incremental changes swiftly. Partner with technical teams to prioritize and deliver essential technical enablers!

Requirements

• 10 years’ experience with an Advanced Degree or 12 years’ experience with Bachelor's degree, working across multiple operational/ service units and having gained breadth and depth of operational challenges and solutions.
• Deep understanding of finance services operating models and a passion for improving associate and client experiences.
• Proven experience in identifying process issues causing associate or client friction, analyzing for root cause, and driving improvements.
• Ability to analyze data to find opportunities and narrate a fact-based story.
• Familiarity with operational improvement frameworks such as Lean or Six Sigma.
• Outstanding organizational savvy and maturity; ability to work effectively across multiple teams and organizations.

Responsibilities

• Driving improvements across Wealth Investor Services and Wealth Investor Advisor Group.
• Collaborating with team leaders and associates to uncover opportunities, identify root causes, define outcomes, implement changes, and measure success.
• Embracing the agile methodology and a test-and-learn approach to deliver incremental changes swiftly.
• Partnering with technical teams to prioritize and deliver essential technical enablers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director