Director Private Market Operations

Opto Investments•New York, NY

5d•$175,000 - $200,000

About The Position

Opto is engineering the future of private markets to improve client outcomes and drive capital to the most transformative ideas. The global alternative investments industry is forecast to grow to $30T by 2029, however the private investment process typically remains opaque, highly manual, and error-prone, which limits access to the select few insiders who are willing to bear the pain. Opto is a revolutionary end-to-end solution for wealth managers of any size- from small investment advisors to large multi-family offices to private banks- to build, fundraise for, and manage private markets programs at scale. We combine exceptional Silicon Valley engineering talent with experienced investors and industry specialists to fix this broken system through the power of technology. Our platform banishes the nightmare of slide decks, spreadsheets, and paperwork to the past, and arms our clients with the tools, data, and guidance to identify and access the right opportunities for their clients. Fixing private markets will not be easy and demands courage, but we’re not afraid to do things differently. We are unapologetically bold. We value strong opinions, clear communication, and purposeful execution. Up for the challenge? Come join us. As Director of Private Markets Operations, you will lead the execution and ongoing management of Opto's private market offerings and drive the next phase of the team's growth. You will own the operational workflows that underpin fund activity, investor onboarding, and capital events — ensuring accuracy, consistency, and a high-quality experience for clients and investors — while designing the processes, systems, and controls that let those workflows scale. This is a senior contributor role with a path into management, reporting to the Head of Private Market Operations. It is built for a structured planner: someone who brings order to complexity, runs work off a plan rather than a fire drill, and contributes well beyond their own lane — partnering across Product, Engineering, Legal, Compliance, and the Commercial team to move the whole organization forward. In the near term, you will be in the work; over time, you will provide direction and mentorship to the team and grow into managing within the Private Market Operations function as the business scales.

Requirements

Deep, hands-on expertise across the private fund and investor lifecycle: onboarding, subscriptions, capital calls, distributions, and ongoing servicing
Ability to interpret fund documents (LPAs, PPMs, subscription documents, side letters) and translate their terms into operational workflows and controls, including experience supporting new fund launches
Strong project management skills — you can scope, plan, and drive complex cross-functional initiatives to completion with multiple stakeholders and hard deadlines
Experience designing, documenting, and improving operational processes, and working with fund administrators, custodians, and other third-party providers — you've built things, not just run them
Exceptional organization and attention to detail: deliverables consistently meet the highest standard of quality and accuracy in a daily, deadline-driven environment
Excellent verbal and written communication — you keep stakeholders well-informed and can navigate difficult conversations with clients, providers, and internal teams
An inquisitive, investigative mindset and a passion to dive deeper; self-motivated, high emotional intelligence, flexible, and resilient
Demonstrated leadership potential: mentoring junior team members, leading cross-functional initiatives, or managing a small team
7+ years of relevant work experience in financial services or investment operations, with a focus on private markets
College or university degree in business, finance, economics, or related field

Nice To Haves

Direct people-management experience
Experience in a startup environment
Wealth management experience at a broker/dealer or RIA
Registered fund experience

Responsibilities

Own the full day-to-day execution of private market activity across the funds — and the combined lifecycle of funds and investors from launch through wind-down
Coordinate subscription, capital call, and distribution activity with the administrator, reviewing calculations, notices, and investor records for accuracy
Manage subscription documentation, investor records, and compliance-related workflows; monitor and reconcile investments, following up with General Partners and managers for missing or more detailed information
Oversee fund administrators, custodians, and other third-party providers, holding them to the quality and turnaround standards our clients expect
Handle the most complex or high-stakes operational situations directly
Lead the operational workstream for new fund launches — building the operating model for each new vehicle, structure, or strategy from term sheet through go-live, and developing playbooks so each launch is more repeatable than the last
Review investment and fund documents (LPAs, PPMs, subscription documents, side letters, and administrator agreements) to translate terms into operational requirements, workflows, and controls
Design, document, and evolve operating processes, SOPs, and service level agreements to support growth and increasing complexity
Define and track the Key Performance Indicators that show whether workflows are properly managed, and fix bottlenecks before they become crises
Set the standard for day-to-day operational support to clients and investors — leading onboarding, implementation, and ongoing servicing across private market products
Deliver post-trade confirmations, capital activity reporting, and operational communications
Lead the operational side of enterprise client engagements: onboarding and implementation for our largest RIA relationships, including custom workflows, reporting requirements, and integration needs
Partner with the Commercial team on client delivery and issue resolution, serving as the senior operational escalation point
Project-manage complex, cross-functional initiatives end-to-end — scoping requirements, building timelines, coordinating stakeholders across the organization, and driving delivery through launch
Partner with the Product and Engineering teams to design scalable workflows: defining operational requirements, identifying automation and control enhancements, and leading operational input into technical implementations
Manage vendor and provider projects (conversions, new integrations, service transitions) with clear plans, owners, and accountability
Provide training, guidance, and mentorship to analysts on the team — and as the business scales, partner with the Head of Private Market Operations to take on hiring and management responsibility