Market Director of Operations

Solis Mammography•Houston, TX

4d•Onsite

About The Position

The Market Director of Operations will provide services and support for various areas, including handling patient complaints, developing and managing procedures, ensuring compliance with MQSA and facility policies, managing vendor issues, identifying cost-saving opportunities, acting as a liaison with property management, absorbing center duties as needed, organizing electronic communications, ensuring the execution of a repeatable model playbook, participating in continuous improvement efforts, ensuring centers utilize home office and contact center resources, mentoring and developing Center Operations Directors and future leaders, overseeing human resource management at the center, sending critical documentation to HR, maintaining open communication and positive relationships with team members, making decisions regarding hiring, discipline, grievances, coaching, and development, conducting and supervising orientation and training, collaborating with account executives and clinical leadership for monthly business reviews, being fiscally responsible for labor and supplies budgets, revenue targets, profitability, patient care goals, turnaround times, and procedure costs, analyzing regional business and developing plans for revenue growth and ROI achievement, evaluating new opportunities, serving as the point person for operational issues with referring physicians, understanding the competitive environment, building positive community relationships, and creating an environment that fosters collaboration, professionalism, and motivation.

Requirements

5 years of previous healthcare industry experience required.
Proficient in Microsoft Office Suite.
Ability to present information and financials to executive level partners.

Nice To Haves

Previous hospital leadership experience is preferred.
2 years of supervisory experience preferred.
2 years of multisite management preferred.
Current ARRT certification preferred.
Current non-restricted licensure in the state of work location preferred.
Knowledge of database software and RIS software, SECTRA preferred.

Responsibilities

Effectively handles patient complaints and escalates as appropriate, as evidenced by patient survey scores.
Develops and/or manages procedures and systems to respond to issues, brings them to successful resolution; follows up to ensure efficacy of the problem management process.
Ensures MQSA compliance as it relates to tracking, QA/QC and credentials by reviewing required record keeping at each regions center.
Ensures compliance with all policies and procedures Facility management.
Resource for escalation of all lease and vendor issues.
Identifies opportunities for consolidation and / or cost savings within region.
Liaison between Solis and property management companies.
Absorbs Center duties for centers in the region that do not have an assigned.
Organizes electronic communications and maintains documents for easy and efficient retrieval.
Ensures execution of repeatable model playbook across lines, including quality measures.
Participates and monitors continuous improvement efforts with region.
Ensures that centers are utilizing all available resources from the home office and the contact center.
Mentors and develops Center Operations Directors and future leaders for the region.
Oversee human resource management function at the center, ensuring compliance with employment laws, company policies, guidelines, and procedures.
Sends critical documentation (EEO charges, garnishments, legal documents) to HR within 24 hours of receipt and follows up accordingly.
Creates and maintains frequent and open communication and positive relationships with team members as evidenced by surveys and turnover.
Responsible for decisions relating to hiring, disciplinary actions, grievance discussions, coaching, development and recommendations of actions and decisions applicable for center staff.
Conducts and supervises orientation and training for center team members covering the Solis Way, Promise Book, and Playbook.
Collaborates with account executive and clinical leadership to develop and present the monthly business reviews.
Fiscally responsible for labor budget, supplies budget, revenue targets, profitability targets, patient care goals, turnaround times and cost for procedures.
Analyzes regional business and develops short and long term plans for revenue growth (including capital investments) and ensures ROI is achieved.
Evaluates and provides feedback on new opportunities including relocation, acquisitions, and renovations.
Point person for the operational issues or concerns for all referring physicians.
Understanding of the competitive environment, including marketplace, industry competition, and regulatory environment to ensure Solis is competitive in the marketplace.
Builds positive, professional relationships with members of the community.
Creates an environment that fosters collaboration and professionalism within the region.
Uses reward and recognition fairly to motivate and inspire.
Creates an environment that fosters and supports the Promise Book.