Director, PMO
About The Position
Convey is looking for a strategic and hands-on Director, Professional Services (PMO) to lead our project management practice and elevate the implementation and onboarding experience for our customers. This is a high-impact leadership role responsible for establishing scalable project management standards, strengthening governance, optimizing resources and capacity, and driving successful project delivery across our product portfolio. You'll lead a team of Project and Program Managers while partnering closely with Services Operations, Sales, Customer Success, Product, Engineering, and other cross-functional leaders.
Requirements
- 10+ years of experience in Project Management, Professional Services, PMO, or a related field, with progressive leadership experience.
- Proven experience leading and developing project management teams.
- Strong understanding of PMO governance, project methodology, resource planning, forecasting, and delivery operations.
- Experience managing complex SaaS, technology, or enterprise implementations.
- Strong business acumen with experience managing revenue, utilization, profitability, and other operational KPIs.
- Exceptional communication, stakeholder management, and problem-solving skills.
- Experience partnering with Sales and Services teams on scoping, SOWs, and pre-sales activities.
- Ability to lead through change and build scalable processes in a high-growth environment.
Nice To Haves
- Experience with professional services project management platforms; Rocketlane experience is a plus.
Responsibilities
- Lead and develop a team of Technical Project Managers, Program Managers, and Engagement Managers.
- Establish and drive adoption of standardized PMO methodologies, processes, tools, and governance.
- Oversee the portfolio of implementation projects to ensure delivery is on time, on budget, and within scope.
- Drive project forecasting, resource allocation, capacity planning, and staffing strategies.
- Monitor key Professional Services metrics including revenue delivery, utilization, project profitability, time-to-value, CSAT, and project health.
- Provide leadership on escalations, risk mitigation, issue resolution, and recovery plans.
- Develop a premium project management approach for large enterprise implementations.
- Partner with Services Operations and Sales on pipeline forecasting, project scoping, SOWs, change orders, and resource planning.
- Lead team training, lessons learned, postmortems, and change management initiatives to continuously improve project delivery.
- Ensure project documentation, reporting, invoicing, and revenue recognition processes are accurate and consistently maintained.
Benefits
- Fully covered Medical, Dental, and Vision coverage for employees
- Cost share for dependents
- 401(K) plan with company match
- Fully covered STD/LTD
- Employee Assistance Program (EAP)
- Paid Maternity Leave
- 12 weeks of paid parental leave for birthing parent
- Paid Paternity Leave
- Flexible PTO policy
- 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
- On-site gym available for free use in Denver, CO for employees based in the Denver area
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
