Director, Platform Architecture

ServiceNow

1d•Remote

About The Position

The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale.

Requirements

7–10+ years in consulting, digital transformation, or enterprise architecture leadership
Proven track record coaching senior talent and managing multi-level architecture teams
Strong influence with CIO/CTO-level executives and enterprise strategy teams
Deep understanding of AI, automation, data, and emerging technology trends
Experience shaping enterprise operating models and transformation programs
Strong ecosystem leadership experience (GSIs, SIs, Big 4, strategic partners)
Expertise in multiple ServiceNow product suites and platform strategy
Candidate must reside in Canada and hold valid Canadian Citizenship or Permanent Residency
Must be eligible and willing to undergo the Canadian Government Security Clearance process
Canadian Citizenship or Permanent Residency status required

Nice To Haves

Preference will be given to bilingual candidates (English and French)

Responsibilities

Build and lead high-performance teams of Platform Architects and Sr. Managers
Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements
Foster a culture of continuous learning, mentorship, and professional growth
Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success
Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas
Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges
Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities
Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives
Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth
Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities.
Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes
Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks
Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities.
Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio.
Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies
Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models