Director, Pharmacy Sales Support

Cardinal Health

1d•Remote

About The Position

Pharmacy Sales Support plays a critical role in enabling sales growth and solution adoption by providing deep technical, operational, and industry expertise throughout the sales lifecycle. The function supports complex selling motions by shaping solution design, validating operational feasibility, mitigating risk, and ensuring successful transition from sale to implementation. The Director, Pharmacy Sales Support provides strategic leadership and oversight for this function, ensuring Pharmacy solution expertise is effectively deployed to support sales execution, customer outcomes, and long‑term growth of OptiFreight® Logistics Pharmacy solutions. This individual is responsible for leading the Pharmacy Sales Support function, including direct management of Sales Engineers. This Director will serve as the senior subject‑matter expert for pharmacy‑focused logistics solutions, while setting strategy, prioritizing effort, scaling best practices, and partnering closely with Sales, Product, IT, Implementation, Contracting, and Operations leadership. This role balances strategic leadership with hands‑on involvement in complex opportunities, executive‑level customer engagements, and high‑risk or high‑impact deals.

Requirements

10+ years of pharmacy experience (technology, operations, logistics, distribution, fulfillment, etc)
Demonstrated leadership experience managing experienced, customer‑facing professionals
Experience with pharmacy operations, logistics workflows, and last‑mile delivery considerations
Experience supporting or selling technology‑enabled logistics solutions
Advanced program or project management expertise (e.g., PMP, Agile, Lean, Six Sigma)
Comfort operating at both strategic and tactical levels in fast‑moving environments

Nice To Haves

Prior exposure to pharmacy management systems, integrations, and transportation management systems

Responsibilities

Establish and execute the strategy for Pharmacy Sales Support aligned with OptiFreight® growth priorities and sales objectives
Define how Sales Engineers are deployed across opportunities to maximize impact, consistency, and scalability
Translate pharmacy market needs, customer use cases, and operational realities into clear enablement strategies and solution positioning
Partner with senior sales leadership to prioritize opportunities requiring advanced technical or pharmacy‑specific support
Directly manage and coach Sales Engineer roles, ensuring clarity of expectations, performance standards, and professional development
Provide mentorship on advanced deal support, customer engagement, and cross‑functional collaboration
Build structure, repeatability, and best practices across the Sales Engineer function
Assess future staffing and capability needs as Pharmacy Sales Support continues to scale
Act as an escalation point for complex, high‑stakes, or strategic pharmacy opportunities
Partner with Sales Engineers on executive‑level customer engagements, including: C‑suite presentations, pharmacy operations leadership discussion, risk assessments and solution validation
Influence deal shaping, proposal development, contracting, and solution design for advanced logistics management technologies
Ensure effective handoff from sales to implementation and ongoing operational teams
Serve as the primary Pharmacy Sales Support liaison across: Sales & Business Development, Product & Technology, IT & Integrations, Implementation & Operations, Legal & Contracting
Proactively identify process gaps, risks, or inefficiencies and drive improvements across functions
Provide strategic input into product roadmap discussions based on pharmacy customer needs and field insights
Establish metrics to assess effectiveness of Pharmacy Sales Support (e.g., adoption, deal velocity, readiness, field satisfaction)
Recommend and implement new practices, tools, and engagement models to improve scalability and effectiveness
Ensure commitments made during the sales process are operationally feasible and delivered consistently