Director Pharmacy Account

Elevance Health•Mesa, CA

18h•Hybrid

About The Position

The Director Pharmacy Account is responsible for leading a regional team of Pharmacy Account Executives and Account Managers supporting CarelonRx clients across assigned local markets. This leader is accountable for driving client retention, profitability, client satisfaction, and team performance while partnering closely with health plan leadership and internal business partners to execute strategic initiatives that strengthen client relationships and deliver market growth.

Requirements

Requires a BA/BS and a minimum of 5 years of Pharmacy/PBM experience; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Demonstrated leadership experience managing high-performing client-facing teams, including Pharmacy Account Executives, Account Managers, or similar customer relationship management teams within the PBM or managed care industry preferred.
Proven success leading strategic client relationships with accountability for client retention, profitability, client satisfaction, renewals, and overall book of business performance preferred.
Experience partnering with health plan leadership, clinical stakeholders, and cross-functional business partners to develop and execute regional growth strategies and integrated client solutions preferred.
Strong executive presence with exceptional communication, negotiation, conflict resolution, and relationship management skills, including the ability to navigate complex client situations and influence senior leaders preferred.
Demonstrated ability to coach, mentor, and develop leaders and associates while successfully leading organizational change, performance management, and talent development initiatives preferred.
Strong business acumen with experience interpreting operational and financial performance metrics, identifying strategic opportunities, and leading large-scale initiatives in a fast-paced PBM or healthcare environment preferred.

Responsibilities

Lead, coach, and develop a team of Pharmacy Account Executives and Account Managers responsible for strategic and operational management of a diverse regional book of business, ensuring exceptional client satisfaction, retention, and profitability.
Partner with regional health plan leadership, clinical partners, and cross-functional stakeholders to execute integrated market strategies, resolve complex client needs, and support long-term business growth.
Provide strategic leadership by participating in client meetings, mentoring associates through complex business challenges, monitoring regional performance, and driving execution of key CarelonRx initiatives and enterprise priorities.
Oversee operational reporting, business performance metrics, and regional initiatives while ensuring teams have the tools, resources, and organizational support needed to successfully deliver client commitments.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.