Director, Pharma Delivery Operations

N-Power Medicine • Redwood City, CA

1d • $215,000 - $245,000 • Hybrid

About The Position

N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through Prospective External Control Arms, better integration with clinical practice, and broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster. N-Power Medicine is hiring a Director, Pharma Delivery Operations to lead a team responsible for the successful execution of NPM-sponsored studies and client contracts. This role sits at the intersection of pharma delivery and clinical operations, owning client relationships and contract performance while ensuring the operational, regulatory, and site-facing rigor needed to run compliant clinical studies. The ideal candidate is a people manager who can lead a team of Pharma Delivery and Clinical Operations staff, hold portfolio-level accountability, and move fluidly between client-facing strategy and clinical operations execution. This is a hybrid role; Bay Area preferred, remote considered for the right candidate.

Requirements

• Bachelor's degree required; advanced degree in business, life sciences, or related field preferred
• 8 - 12 years of experience in clinical operations, delivery/program management, or client operations within healthcare, life sciences, or clinical research
• Prior people management experience, including hiring, coaching, and performance management
• Prior experience managing client interactions and client operations
• Working knowledge of GCP, IRB processes, and clinical trial regulatory requirements
• Demonstrated ability to manage complex, multi-stakeholder contracts or studies simultaneously
• Strong analytical and reporting skills; comfortable building and presenting portfolio-level metrics
• Excellent written and verbal communication skills, with experience managing client relationships directly
• Applicants must be currently authorized to work in the U.S. on a full-time basis. The Company will not sponsor applicants for work visas.

Nice To Haves

• Experience in a sponsor, CRO, or healthcare technology environment
• Track record scaling operational processes in a high-growth or ambiguous environment
• Familiarity with project management or CRM tools (e.g., Jira, Hubspot, or similar)
• Experience with clinical biospecimen management, imaging, registry, or observational study operations a plus

Responsibilities

• Manage, coach, and develop a team of Delivery Operations Managers and/or Clinical Operations Leads, setting clear goals and providing regular performance feedback
• Own hiring, onboarding, and capacity planning for the Delivery Operations team
• Build team-level processes for knowledge sharing, escalation, and cross-coverage across studies
• Represent the team's work and needs to the senior organization leadership
• Own the Pharma/Biotech client relationship for an assigned portfolio of contracts, serving as the primary point of escalation for delivery risks
• Ensure teams fully understand contract scope, timelines, and deliverables, and translate contract terms into executable operational plans
• Drive on-time, on-budget delivery across the portfolio; proactively identify and resolve risks before they reach the client
• Partner with sales/business development on renewals, scope changes, and expansion opportunities informed by delivery performance
• Oversee study operations across assigned NPM-sponsored studies (e.g., site management, protocol adherence, regulatory/IRB coordination, data quality)
• Ensure compliance with GCP, IRB requirements, and applicable regulatory frameworks (e.g., 21 CFR, ICH E6(R3)) across the team's studies
• Support site-level issue resolution, including protocol deviations, site pauses, and enrollment/delivery target management
• Coordinate with regulatory, quality, and clinical science functions to keep study conduct audit-ready
• Design and maintain KPI tracking at the study and portfolio level; deliver clear, concise reporting to leadership and clients
• Identify systemic operational gaps or risks across studies and drive process improvements
• Standardize documentation, communication cadences, and escalation pathways across the team's studies

Benefits

• equity at hire
• discretionary annual bonus
• company benefits
• competitive industry benefits
• 401K plan
• other great company perks

What This Job Offers

• Job Type: Full-time
• Career Level: Director