Director, Personal Banking Operations Transformation and Delivery

RBC•Toronto, ON

4d•Onsite

About The Position

As Director, Personal Banking Operations Transformation and Delivery, you will be focused on process transformation design, change management, and workforce enablement. You will operate as a strategic partner and anchor the bank's efficiency agenda within Personal Banking Operations while maintaining robust risk governance and organizational capability development. This role provides enterprise-wide capabilities and horizontal support across multiple business units. You will translate those capabilities for PBO-specific context and drive adoption and change management to ensure sustained value realization.

Requirements

5+ years of related experience with 2+ years of people management/leadership experience and a strong understanding of Banking Operations
Ability to identify and utilize internal and external networks to influence situations and establish effective relationships
Strong leadership, facilitation, conflict management, negotiation and influencing skills, including presentation capabilities and collaboration behaviors
Exposure to AI evaluation, automation use case identification, or intelligent operations initiatives
Bachelor's degree in Business Administration, Operations Management, Finance, or related discipline
Demonstrated knowledge of RBC's business, culture, and operating model (either through prior RBC employment or equivalent tenure in comparable banking operations)

Nice To Haves

MBA or equivalent advanced business qualification
Experience with enterprise transformation methodologies
Background or training in data analytics, process mining, or business intelligence tools
AI literacy or emerging technology exposure

Responsibilities

Lead the delivery and program management of active transformational programs transitioning through to their maturity phases, serving as the primary point of contact for these programs
Provide capacity to support new large-scale transformation programs that may be developed over time
Design and execute organizational change management, communications, and workforce enablement strategies to drive adoption and sustainment of transformation and operational improvement initiatives
Serve as the primary point of contact within PBO for transformation strategy execution and program delivery
Build and manage strategic transformation and optimization roadmaps specific to PBO, tracking initiative progress, and produce executive reporting on transformation outcomes and impact
Assume full ownership of ongoing transformational programs and any new programs that emerge
Establish governance and project controls, drive pilot launches as well as provide executive sponsorship and stakeholder alignment
Identify and prioritize transformation and optimization opportunities within PBO and conduct discovery to understand PBO challenges
Develop business cases, feasibility assessments and serve as the primary intermediary
Build and manage strategic transformation roadmaps, diagnose process roadblocks and co-design simplification solutions
Develop change management strategies tailored to initiative scope and organizational readiness
Partner with PBO Communications team on messaging and delivery, build sustainability governance and foster continuous improvement culture