Director Performance and Business Innovation

University of Maryland Medical System•Linthicum Heights, MD

7d•$61 - $97

About The Position

Responsible for planning, overseeing and leading business process design, redesign, and UMAC integration initiatives. In collaboration with department leadership, promote integration of business operations, adoption of shared services, uniform workflows, and a common utilization of business applications to maximum efficiency. Work is performed under general direction. Direct report to the Vice President, Access Center & Telehealth.

Requirements

Master’s degree in Finance, Healthcare/Business Administration, Industrial Engineering, or related field required.
Minimum of seven years progressively responsible experience in healthcare management and/or healthcare consulting.
Minimum of eight years of experience implementing performance and process improvements within a large, diverse healthcare system.
Working knowledge of enterprise business applications and related software (e.g., data integrity and security, etc.).
Advanced knowledge of business processes/workflows and business systems/applications (e.g., Lean Six Sigma).
Advanced leadership skills, including situational awareness, conflict resolution, establishing alignment and clear direction, and driving continuous improvement.
Demonstrated leadership ability to successfully motivate and inspire team members to high performance levels.
Proven ability to lead teams effectively, prioritizing requests, workload and establishing a goal-oriented work environment with clear and concise work procedures and productivity metrics.
Flexible, enthusiastic approach to work including a strong desire to learn with the ability to adapt quickly to new systems and learning, understanding, and applying new processes and technologies.
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
Ability to organize and manage projects to ensure deliverables meet established standards and completed by established deadline.
Expert skill communicating with all levels of leadership, staff and vendors.
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
Expert analytical, quantitative, planning, organizational, and problem-solving skills.
Expert skill managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives.
Advanced skill in the use of Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
Expert verbal, written and interpersonal communication skills.

Nice To Haves

Experience in the areas of Post-Acute Care, project management, quality and performance improvement within a healthcare setting preferred.

Responsibilities

Supervise Project Manager and Performance Improvement Coordinator who support the overall build of new programs and UMAC acquisitions into UMAC Corporate Shared Services.
Partner with management to execute transactional and transitional integration services for new acquisitions, existing business units or other affiliated business partners.
Accountable for meeting customer needs by delivering products and services that best serve system-wide customer needs; utilize customer feedback as a basis for improving products and services.
Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and UMAC/UMMS policies and procedures.
Establish and maintain collaborative relationships with all levels of leadership, staff and vendors.
Direct innovation initiatives to meet established goals and objectives; effectively and efficiently influences processes, outcomes.
Partner with executive, senior, and middle management to execute transactional and/or transitional integration services for new acquisitions.
Plan and execute work in collaboration with leadership; develop, revise and maintain work plans as appropriate.
Establish comprehensive metrics and reporting to evaluate team performance to ensure goals and objectives are being met.
Identify and resolve operational and performance gaps and obstacles; recommend/implement changes and improvements.
Monitor initiative outcomes and performance improvement indicators.
Develop presentations that are clear, concise and informative.
Serve as a strategic advisor to UMAC leadership.
Coordinate and facilitate monthly UMAC Quality and Performance Improvement Committee meetings; monitor implementation of plans to improve performance approved by department leadership.
Maintain and update the annual UMAC Performance Improvement Plan that governs the process of providing high quality service by all divisions within the department.
Create commitment to common department goals, identify competing interests and find ways to reconcile them to bring consensus.
Assist in the development, achievement, and evaluation of the Annual Operating Plan for UMMS and UMAC, department goals, objectives, budget, policies and procedures.
Maintain ongoing communication with peers to review programs, provide/receive feedback, and discuss new developments.
Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
Mentor staff in both technical and soft skills to craft a team of highly competent, consistent, thoughtful, and customer-centric experts.
Foster an environment that provides strong customer service, world-class quality, and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a “no barriers” mentality.
Perform other duties as assigned.