Director, People Operations

BECU•Remote, WA, WA

6d•$135,100 - $250,600•Hybrid

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

Requirements

Requires a Bachelor’s degree in a related field or equivalent work and education experience.
Requires 8 years of progressive HR experience, including demonstrated leadership in one or more areas of People Operations, Payroll, or Absence Management.
Requires 5 years of people leadership experience with demonstrated ability to lead and develop teams.
Experience leading or operating within a shared services or centralized HR model required.
Expert understanding of multi-state HR operations, including payroll and leave regulations required.
Proven ability to design and scale operational processes in complex environments required.
Experience leveraging HR technology and systems to drive efficiency and service delivery required.
Demonstrated ability to influence, lead change, and build alignment across stakeholders required.
Strong communication, project management, and problem-solving skills required.

Nice To Haves

Experience supporting mergers, integrations, or organizational transformation preferred.
Experience with Workday or similar HRIS platforms preferred.

Responsibilities

Lead People Operations Strategy: Shape and evolve a centralized, scalable People Operations model that delivers efficient, consistent, and high-quality HR services across the organization.
Drive Operational Excellence: Oversee high-volume HR operations through a shared services approach, improving the employee experience across the full employee lifecycle while enhancing service delivery, automation, and operational efficiency.
Oversee Payroll Operations: Provide strategic leadership for payroll operations by establishing governance, performance standards, and process improvement initiatives that strengthen accuracy, compliance, and scalability.
Enhance Leave and Absence Programs: Guide absence and leave management programs with a focus on creating a consistent, employee-centered experience while serving as an escalation point for complex situations and ensuring alignment with policies, practices, and risk management standards.
Strengthen Compliance and Governance: Establish and maintain governance frameworks, controls, and compliance practices that support multi-state HR operations and align with organizational and regulatory requirements.
Champion HR Technology and Innovation: Maximize the use of HR systems and technology solutions, including platforms such as Workday, to streamline processes, improve service delivery, reduce operational risk, and support data-driven decision-making.
Collaborate Across the Organization: Partner with People team colleagues and enterprise stakeholders to ensure smooth, integrated delivery of employee lifecycle programs and services.
Develop and Empower Teams: Provide ongoing coaching, mentoring, and training to support employee growth, encourage strong performance, and build a culture grounded in accountability, collaboration, continuous learning, and service excellence.
Guide Performance and Talent Development: Meet with team members regularly to support performance conversations, development planning, and employee engagement.
Deliver Strategic Insights: Provide reporting, operational insights, and recommendations to senior leadership that support informed business and workforce decisions.
Support Organizational Growth: Contribute to additional initiatives, projects, and responsibilities that support the evolving needs of the organization.