Director, People Operations & Intelligence
About The Position
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They are building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Their AI-native platform helps them deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. Spring Health is actively seeking a Director, People Operations & Intelligence to join their team. Reporting to the Vice President, Total Rewards & People Operations, the Director will lead the systems, processes, services, and workforce insights that allow Spring Health’s People function to operate reliably and scale intelligently. This is a full-time, hybrid position, working 2-3 days per week in their New York City headquarters. Occasional travel may be required for company or team events/meetings.
Requirements
- 10+ years of progressive leadership experience across People Operations, HR Technology, Workforce Analytics, or HR Shared Services.
- Demonstrated track record of stabilizing core HR operations while simultaneously scaling a modernized operating model.
- Deep knowledge of employee lifecycle workflows, operational controls, data governance, and enterprise HRIS systems.
- Proven experience developing and executing enterprise-wide HR technology, automation, and workforce analytics strategies.
- Practical experience applying AI, automation, or low-code tools to eliminate manual work and improve service delivery.
- Strong systems-thinking skills with the ability to connect process design, technology, compliance, and user experience.
- Excellent executive communication skills with a track record of driving cross-functional alignment across Finance, Legal, IT, and Business Leadership.
- Proven ability to build, empower, and retain high-performing, autonomous teams.
Nice To Haves
- Experience with Paylocity or comparable enterprise HRIS platforms (preferred).
- Experience leading major HRIS implementations, system migrations, or complex organizational transformations (preferred).
- Background supporting rapid growth within a complex, distributed, or regulated environment (preferred).
Responsibilities
- Lead the strategy, execution, and continuous improvement of core employee lifecycle operations, including onboarding, offboarding, and critical workforce changes.
- Enhance and scale the People service-delivery model across self-service, employee support, systems, and specialist escalation paths.
- Refine process ownership, service-level agreements, and operational controls to eliminate manual interventions and single-point dependencies.
- Own the strategy, roadmap, administration, and continuous improvement of the HRIS and broader People technology ecosystem.
- Develop a practical AI strategy for People Operations focused on increasing employee self-service, automating workflows, and driving operational efficiency.
- Partner with IT, Security, Legal, and Compliance to ensure People technology and AI solutions adhere to privacy and governance standards.
- Build advanced People intelligence capabilities to deliver actionable workforce insights across headcount, attrition, mobility, organizational health, and labor costs.
- Establish clear definitions, data governance, and scalable reporting tools that enable senior leaders to make data-informed workforce decisions.
- Lead, coach, and develop a multidisciplinary team across People Operations and HR.
- Partner with our Director, AI Enablement & Advancement to create an infrastructure for the team to build agent and automate work by safely connecting to and accessing data from our existing tech stack.
Benefits
- Health, Dental, Vision benefits start on your first day at Spring.
- Access to One Medical accounts
- HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Competitive paid time off policies including vacation, sick leave and company holidays.
- Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure).
- Access to Noom, a weight management program.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
