Director, People Hub

DAVITA • Denver, CO

2d • $115,000 - $183,000 • Onsite

About The Position

The Director, People Hub is a strategic leader responsible for overseeing DaVita’s HR shared services organization. This role shapes the direction of the People Hub, ensuring a seamless, high-quality “one front door” experience for teammates and leaders. The Director will lead a team of people leaders (Managers and Supervisors) and individual contributors to provide comprehensive support across operations for Talent Acquisition, Talent Management, Total Rewards, Learning & Development, and Reporting.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Extensive experience (7+ years) in HR operations, with a strong focus on leading shared services, or employee support functions.
• Proven ability to build teams, manage vendors, and lead organizations through operational transformation.
• Strong technical proficiency with HRIS platforms (Workday preferred) and case management systems (ServiceNow preferred).
• Strong analytical skills with the ability to use data analytics to drive decisions and improve operational performance.
• Exceptional communication, emotional intelligence, and interpersonal skills to influence and build relationships across a matrixed organization.

Nice To Haves

• Workday preferred
• ServiceNow preferred

Responsibilities

• Shapes the direction and leads the strategy for the People Hub functional area, focusing on scaling service delivery and leveraging technology for support and automation.
• Develops and executes a modern, scalable, and high-performing HR service delivery model that integrates self-service, automation, and intelligent case management.
• Owns the delivery of the short- to mid-term strategy for the People Hub, contributing to the broader direction of the People Team.
• Maintains end-to-end ownership for the People Hub’s portfolio of work, leading a team of professionals and people leaders providing oversight, direction, and support to ensure operational excellence.
• Establishes and monitors Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure high-quality service, accuracy, and timely resolution of inquiries.
• Oversees case management systems to ensure data integrity, privacy, and compliance with federal, state, and local regulations across all People Team processes in scope for the People Hub.
• Identifies and removes barriers and challenges to team and project success.
• Sets strategic direction and goals for the People Hub, proactively removing obstacles to ensure the team’s success.
• Works collaboratively with leaders across People Team lanes (e.g., Benefits, L&D, Talent Acquisition, D&B) to deliver on shared goals and ensure a smooth transition of work into the shared services model.
• Communicates in a compelling way that drives support and commitment from cross-functional partners and senior leadership.
• Positions messages, data, and storytelling effectively to gain buy-in and influence decision-making.
• Owns the culture of the People Hub team and is accountable for ensuring a culture of belonging, accountability, efficiency, and customer focus.
• Develops leadership routines and practices that build teammate engagement with DaVita’s mission and core values.
• Attracts, develops, and retains top talent, building a high-performing team within the People Hub.
• Seeks and provides effective mentoring and coaching, actively identifying and constructively addressing teammate challenges.
• Supports teammates through leadership skill growth and decision-making.
• Continuously monitors the performance and leadership capability of the team, adjusting approaches appropriately.
• Applies own knowledge, skills, and leadership to new and unique situations.
• Drives continuous improvement by analyzing case data and employee feedback to identify root causes and improve efficiency in People Team processes.
• Consistently uses metrics and dashboards to track success against key targets.
• Demonstrates the ability to balance team empowerment with accountability for detail, proactively aligning resources with priorities to manage high-volume transactional activities efficiently.
• Leads change initiatives within the People Hub, including planning, communicating, and resolving challenges that arise during the transition to a shared services model.
• Empowers the team to partner cross-functionally to solve challenges and deliver innovations, leveraging AI-assisted tools (e.g., ServiceNow, Now Assist) and standardizing workflows.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

What This Job Offers

• Job Type: Full-time
• Career Level: Director