Director, PDS Technology

JLL•Charlotte, NC

1d•$150,000 - $180,000•Remote

About The Position

The Director, PDS Technology will hold a deep understanding of a range of business technologies being used within the PDS organization (in particular technologies that involve project management financial and sourcing applications integrated across multiple products and business workstreams). S/he will play a leadership role within our Americas technology team owning critical aspects of technology used across the PDS business. The role will make recommendations and/or to implement change that either rationalizes our investment in competing technologies, achieves long term scalability improves our operating compliance and reduces operational costs. S/he will be a strong business partner with JLL technologies, as the applications owner, overseeing platform support deliverables and seeking to continuously enable automation and digitization opportunities. S/he will develop strong relationships across the PDS organization to monitor, manage and influence the implementation of world class processes driven by the digitization and automation of our service delivery. The role will support implementation activities associated with platform technology including creation of standard operating procedures, data migration activities, and supporting end user training. The role will manage a range of operating functions associated with the business technologies, including sales advice & support, technology deployment, account solutions, technology training & compliance; through a combination of internal resources and/or by further developing the relationship with our shared service centre partners

Requirements

Experienced as a creative leader with a minimum of 10 years of experience in technology and business operations.
Prior experience working across multiple business lines in a cross functional role
Prior experience in a transformational role using the ability to influence, motivate and coach diverse teams to enable workforce adaptation and bring change
Experience collaborating with and working in concert with other functions and businesses to achieve results.
Ability to communicate, effectively interface and influence multiple levels of executives and a broad range of internal and external customers, including the ability to explain digital concepts, technologies to business leaders at all levels, as well as business concepts to technologists.
Leadership during the deployment of technology including automation, Artificial Intelligence and other emerging technologies
Strong penchant towards building repeatable processes and programs that exceed both internal and external customer expectations
Proven leader with extensive ability to build solid and collaborative relationships with team members that fosters a contagiously productive team environment
Leadership Skills: A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Strategic in nature, with a strong bias towards transformation and execution
Global Expertise: Proven global expertise in delivery of programs and initiatives and the ability to work across regions
Inspirational Leader stimulates action with a balanced leadership style of control and influence and Operates with a sense of urgency
Decisive – takes a balanced approach to risk
Articulate and effective communicator, comfortable presenting to Clients, large groups and senior executives
Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others and the ability to manage and develop a diverse team
Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
Financial acumen to effectively drive cost efficiencies while continuing to deliver against committed goals. Experience with Income Statement analysis, budgeting & forecasting, financial modelling and management reporting
Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
Character with high perseverance and resourcefulness required to keep driving and finding creative ways to get the job done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
Strategically Adept
Possesses a Customer Mindset
Results oriented, constantly raising the bar
Proven Leadership in a collaborative environment
Deals well with ambiguity
Executive presence
Sense of urgency
Exceptional influencing and communication skills

Responsibilities

Management of critical features and integrations with project management platforms supporting over 10k users globally.
Specialized focus in financial and sourcing aspects of various products including integrations to support technologies.
Drive to continually develop our technology platforms delivering applicability at local, regional and global levels.
Maps digitized processes from end to end and facilitates workshops across multiple functions to review and improve, partnering with Operational Excellence team.
Works as a key contributor within the PDS business line to identify & deliver strategic deliverables and outcomes for PDS and more broadly.
Partners with JLL technologies product and engineering teams to develop platform integrations of project management tools to finance and sourcing applications
Responsible for a technology operating platform focussing on technology sales support, technology deployment & refresh, training and compliance
Manages internal stakeholder relationship programs & feedback channels to design and deliver improvements to the technology platform/s
Manages relationships with JLL technologies, including oversight of all support deliverables and enabling automation and digitization opportunities.