Director, Payments Product Management
About The Position
We’re seeking a future team member for the role of Director, Payments Product Manager to join our Global Payments & Trade team. This role is located in New York, NY. In this role, you’ll make an impact in the following ways: Leads product management, guides strategy, and provides servicing for complex products for the Domestic Payments Group of Global Payments & Trade Platform including ACH and Check/Lockbox Services. Applies expert knowledge of industry trends, market segments, client needs and competitor services/offerings to deliver best in class payment solutions. Owns the product governance to adhere to enterprise product governance standards, including change control, risk assessments and periodic reviews. Partners with legal, compliance and risk to ensure products comply with applicable laws, rules and regulations. Defines and monitors SLAs, KPIs and other metrics across the end-to-end value chain to understand the performance of the products, to quantify client satisfaction and to maintain the overall health of the products. Manages vendor relationships and supports third party governance activities to ensure vendor performance aligns with contractual obligations and SLAs. Serves as product point of contact for escalation of critical client issues, and partners with Client Service, Operations and Technology to resolve, understand root cause and prevent recurrences. Translates market needs and client feedback into clear product requirements, and user stories and prioritizes the backlog based on value, risk and effort. Uses the Agile methodology to partner with Engineering and Operations teams to deliver high-quality releases on time. Maintains associated product documentation, release notes and client communications. Aligns cross-functional stakeholders including Sales, Marketing, Operations, Technology and Client Servicing around product goals, delivery plans, KPIs, etc. Communicates strategy, product performance, P&L, roadmaps and risks to senior leadership to secure decisions and resources to achieve targets.
Requirements
- Expert product knowledge in core US domestic payment rails with focus on ACH and Check/Lockbox services.
- Bachelor's degree in business or technical-related discipline, or equivalent work experience required.
- 10-12+ years experience in product ownership or product management in the financial services industry is preferred.
Nice To Haves
- Industry Certifications such as the AAP and/or NCP are preferred.
- advanced degree preferred.
Responsibilities
- Leads product management, guides strategy, and provides servicing for complex products for the Domestic Payments Group of Global Payments & Trade Platform including ACH and Check/Lockbox Services.
- Applies expert knowledge of industry trends, market segments, client needs and competitor services/offerings to deliver best in class payment solutions.
- Owns the product governance to adhere to enterprise product governance standards, including change control, risk assessments and periodic reviews.
- Partners with legal, compliance and risk to ensure products comply with applicable laws, rules and regulations.
- Defines and monitors SLAs, KPIs and other metrics across the end-to-end value chain to understand the performance of the products, to quantify client satisfaction and to maintain the overall health of the products.
- Manages vendor relationships and supports third party governance activities to ensure vendor performance aligns with contractual obligations and SLAs.
- Serves as product point of contact for escalation of critical client issues, and partners with Client Service, Operations and Technology to resolve, understand root cause and prevent recurrences.
- Translates market needs and client feedback into clear product requirements, and user stories and prioritizes the backlog based on value, risk and effort.
- Uses the Agile methodology to partner with Engineering and Operations teams to deliver high-quality releases on time.
- Maintains associated product documentation, release notes and client communications.
- Aligns cross-functional stakeholders including Sales, Marketing, Operations, Technology and Client Servicing around product goals, delivery plans, KPIs, etc.
- Communicates strategy, product performance, P&L, roadmaps and risks to senior leadership to secure decisions and resources to achieve targets.
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What This Job Offers
Job Type
Full-time
Career Level
Director
