Director, Payments & Financial Services

FreshBooks•Atlanta, AZ

2d•Hybrid

About The Position

The Director, Payments & Financial Services is a senior leadership role within the Payments and Financial Services Line of Business, reporting directly to the General Manager, Financial Services and Payments. With Payments as a core growth engine for FreshBooks, this leader is accountable for running the Payments business day-to-day and delivering in-year P&L impact across the Payments and Financial Services Lines of Business. This is the operational heart of the LOB, and it is a hands-on, player-coach role. The Director owns the rhythm of the business, drives cross-functional execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk, and makes the trade-offs between customer experience, operational feasibility, risk exposure, and financial performance. They translate multi-year strategy into quarterly delivery, hold teams accountable for measurable results, and intervene decisively when the numbers require a course correction — while personally rolling up their sleeves on execution, not just directing it. The ideal candidate is a deep payments operator ready to grow into full commercial ownership — analytically rigorous, commercially sharp, and a confident executive communicator — who does the work rather than only delegating it, and who can own delivery on the biggest bets (surcharging, repricing, embedded product expansion) while keeping the day-to-day machine running.

Requirements

8+ years in payments, fintech, embedded finance, or SaaS financial services, including demonstrated commercial ownership — revenue, margin, pricing, or partner economics (not operations alone).
Deep, hands-on understanding of payments economics: processing and interchange, PayFac / sub-merchant models, BNPL, TPV and attach-rate dynamics, pricing, repricing, and margin management.
Proven experience owning or delivering to a P&L, with strong financial and analytical acumen.
Track record leading cross-functional execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk.
Experience managing external partners, processors, or networks (e.g., Stripe, card networks, BNPL providers).
Strong executive communicator and influencer who can drive alignment across stakeholders without direct authority.
Comfortable operating strategically and tactically; thrives in a dynamic, fast-paced environment with a strong bias for execution.
Bachelor's degree in Business, Finance, Economics, or a related field.

Nice To Haves

MBA or equivalent experience preferred.
Direct experience with embedded finance, card issuing, or treasury/banking-as-a-service.
Familiarity with payments risk and compliance (fraud, chargebacks, merchant underwriting, 1099).
Hands-on payment operations experience (payouts/reconciliation, processor workflows, automation).

Responsibilities

Run the Payments Business — Operating Rhythm, Metrics, and Delivery
Drive Execution on Priority Initiatives
Own Payment Operations Execution
Own Partner, Vendor, and Network Relationships
Own High-Value Customer and Commercial Decisions
Partner and Influence Across the Organization
Manage Risk, Compliance, and Market Intelligence
Support Strategy and Planning

Benefits

Comprehensive health and wellness benefits.
Generous time off including a flexible vacation plan
a retirement savings program or pension plan matched to your local office
stock options for every full-time employee
parental leave and new parent support
annual healthy living credit
comprehensive medical and dental benefits
fertility and gender-affirming benefits dependent on your region
Peer Recognition Program
Employee Assistance Program
headphone credit
meaningful in-person gatherings to bring onsite and remote employees together
home office credit to set up your home office
Supportive peer group, mentors, and leaders.
Comprehensive company onboarding
career development through continuous coaching, training, and learning on the job.