Director, Payment Risk & Dispute Management

Hertz•Oklahoma City, OK

About The Position

The Director of Payments Risk & Dispute Management is responsible for overseeing and managing all aspects of payment processing within the organization. This role involves ensuring the efficiency, accuracy, and security of payment transactions, as well as developing and implementing payment strategies to support the company’s financial goals on a global scale.

Requirements

Bachelor’s degree in Finance, Business Administration, or a related field is required
Minimum of 10 years of experience in payment processing, with at least 5 years in a leadership role
Ability to develop and execute effective strategies while adapting to changing technologies, regulatory requirements, and business needs through critical thinking and sound decision-making
Ability to collaborate and influence internal and external stakeholders across multiple functions and locations to drive alignment, results, and organizational success
Ability to build, lead, motivate, and develop diverse, high-performing, results-oriented teams, fostering engagement and maintaining a positive culture in fast-paced environments
Ability to drive process and organizational change while operating independently with a goal-oriented mindset and understanding of the broader business impact
Flexible and adaptable leader with the ability to thrive in ambiguous situations, make sound decisions, solve complex problems, and deliver results
Excellent verbal and written communication skills, with the ability to influence, drive accountability, and lead with courage
Strong organizational, time management, delegation, and prioritization skills, enabling effective execution and achievement of business objectives

Nice To Haves

A Master’s degree or relevant certifications (e.g., CFA, CPA, Certified Treasury Professional) is a plus

Responsibilities

Manage the global payment processing operations, ensuring timely and accurate transaction processing
Develop and execute global payment strategies that optimize payment performance, reduce costs, enhance customer experience, and support business growth
Ensure all payment processes comply with relevant regulations and industry standards
Manage the on-going relationship with the Credit Card Merchants (e.g. Visa, American Express, Mastercard, etc.) and our 3rd party payment processors (e.g. Stripe, etc.)
Drive enhancements to technology platforms for payment processing, ensuring seamless integration with existing systems
Identify and mitigate risks associated with payment processing, including fraud prevention and security measures
Drive a seamless and secure payment experience across customer touchpoints, reducing friction and improving payment success rates
Establish and monitor key payment performance metrics, leveraging data and analytics to identify trends, optimize processes, and support strategic decision-making
Drive modernization of payment platforms and evaluate emerging payment technologies, digital payment methods, and automation opportunities to improve customer experience and operational efficiency
Commitment to providing excellent service to internal and external stakeholders
Manage relationships with global payment service providers, negotiating contracts to secure favorable terms
Develop and implement global payment policies to mitigate risk and enhance operational efficiency
Prepare and present executive-level reporting on payment performance, customer impact, operational efficiency, risk, and strategic initiatives
Lead, mentor, and develop the global payment teams, fostering a culture of continuous improvement