Leads and directs the team responsible for payment integrity activities, including recovery operations. The Director is responsible for team performance and quality levels, and for establishing procedures and techniques that achieve optimal operational standards and production targets. The role develops the strategic roadmap for payment integrity and oversees multiple program areas, including coordination of governance, methodology, and performance management across markets. It leads enterprise initiatives to improve financial performance, contain costs, and transform operations, while partnering with executive leadership and shared services to integrate payment integrity into corporate planning, rate setting, and compliance frameworks. The Director establishes goals, KPIs, and reporting mechanisms; provides expertise across claims processing, configuration logic, audit readiness, and vendor governance; and represents Payment Integrity in enterprise and external forums. The role also oversees vendor selection, contracting, and ROI management, advances automation and analytics, and develops leaders and succession pipelines.
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Job Type
Full-time
Career Level
Director
Education Level
No Education Listed