Leads and directs the team responsible for payment integrity activities, including recovery operations. Accountable for performance, quality levels, and establishing procedures and techniques that achieve optimal payment integrity operational standards and production targets. Develops and executes the strategic roadmap for payment integrity functions, ensuring alignment with enterprise objectives and regulatory standards. Oversees multiple program areas, including coordination of benefits (COB), subrogation, data mining, pre-pay edits, and payment integrity disputes, with consistent governance, methodology, and performance management across markets. Leads enterprise projects and large-scale initiatives that drive financial improvement, cost containment, and operational transformation. Partners with executive leadership and shared services functions to integrate payment integrity objectives into corporate planning, rate setting, and compliance frameworks. Establishes departmental goals, KPIs, and reporting mechanisms to measure and communicate enterprise outcomes. Provides subject matter expertise across claims processing, configuration logic, audit readiness, and vendor governance. Represents Payment Integrity at enterprise governance meetings, shared services councils, and external regulatory discussions. Oversees vendor selection, contracting, and ROI management, and champions automation, advanced analytics, and data-driven decision-making. Mentors leaders and develops succession pipelines.
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Job Type
Full-time
Career Level
Director
Education Level
No Education Listed