Dir , Patient Strategy & Innovation lead
About The Position
The Digital Human Health (DHH) team is transforming how patients are engaged with and supported throughout their healthcare journeys. The team develops connected, personalized patient experiences and uses digital tools, data, and analytics to improve health outcomes and advance a patient-first mission. Reporting to the Executive Director, Digital Patient Experience, the Director, Patient Strategy & Innovation Lead will execute the company's patient-centric vision. This role leads strategy, engagement, and program management for patient-focused initiatives in close partnership with the Patient Center of Excellence (CoE) in the US Commercial Excellence & Innovation (CEI) team and US marketing brand teams. The role is based in a hybrid work arrangement, with the primary location in Rahway, New Jersey, and requires 10% travel.
Requirements
- Bachelor's degree.
- 10 or more years of relevant experience in patient support, patient engagement, digital health strategy, program management, or commercial operations within the pharmaceutical, biotechnology, or healthcare industry.
- At least 5 years of experience managing complex, cross-functional programs or teams in a highly matrixed environment.
- Proven track record of developing and executing strategic patient engagement or marketing initiatives.
- Strong understanding of the US healthcare ecosystem, including patient support programs, access, and reimbursement dynamics.
- Excellent relationship-building and stakeholder management skills, including the ability to influence without direct authority across brand and enterprise teams.
Nice To Haves
- Advanced degree, such as an MBA or MPH.
- Prior experience working within or closely partnering with a commercial patient support Center of Excellence (CoE).
- Demonstrated experience evaluating, negotiating, and managing digital health partnerships or vendor relationships.
- Familiarity with agile methodologies and digital product development lifecycles.
Responsibilities
- Lead strategic development and execution of patient engagement programs, aligned with broader DHH and Human Health objectives.
- Identify, cultivate, and manage external partnerships that enhance patient support offerings and advance digital patient capabilities.
- Act as the primary liaison between the DHH Patient Capabilities team, the US CEI Patient CoE, and US marketing brand teams to integrate and deploy patient initiatives.
- Oversee end-to-end program management of patient experience projects, ensuring delivery on time, within budget, and against defined success metrics.
- Champion patient-centric innovation by gathering internal and external best practices and evolving how the company supports patients throughout treatment.
- Drive visioning for the continued evolution of patient strategy and the digital, data, and analytics capabilities required to enable it.
Benefits
- Medical, dental, and vision healthcare benefits.
- Other insurance benefits for employees and family.
- Retirement benefits, including a 401(k).
- Paid holidays, vacation, and compassionate and sick days.
- Eligible for an annual bonus and long-term incentive, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Director
