Director, Patient Services Patient Strategy

Definium Therapeutics

1d • $180,000 - $235,000 • Onsite

About The Position

Definium Therapeutics is a late-stage clinical biopharmaceutical company focused on developing accessible treatments for psychiatric and neurological disorders. Our mission is to forge a new era of psychiatry by applying scientific rigor to psychedelics. Our lead product candidate, lysergide tartrate, is a potential treatment for generalized anxiety, major depressive disorder, and posttraumatic stress disorder. Our pipeline also includes DT402, for the core symptoms of autism spectrum disorder. We aim to change the trajectory of mental health care and enable a healthier future. Headquartered in New York, Definium Therapeutics trades on Nasdaq under the symbol DFTX.

Requirements

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
• Minimum 10 years industry related experience required
• Minimum 5 years Patient Services experience required
• Significant understanding of PS compliance and legal guidelines required
• Understanding of internal and external material creation process (i.e., PRC)
• Experience designing patient support operating models required
• Launch experience in the U.S. pharmaceutical market required
• Experience with process design and workflow development
• Experience supporting highly regulated therapies (REMS or DEA Drug Scheduling equivalent).
• Ability to synthesize complex clinical, market, and customer data into actionable strategies
• Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders
• Ability to lead through ambiguity in a pre-commercial environment
• Ability to travel as required; average 10–20%, with higher travel during key launch periods

Nice To Haves

• Experience with Patient Services CRM systems preferred
• Experience with REMS strategies, compliance, and support offerings preferred
• Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations
• Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred

Responsibilities

• Develop and execute patient support strategies to support the successful launch and commercialization of DT120
• Support development and implementation of potential REMS For DT120 via partnership with Compliance and other internal and external partners
• Design, continuously refine, and operationalize the end-to-end patient/ care partner journeys—from referral through long-term follow-up—ensuring a seamless and compliant treatment experience
• Translate patient support strategy into operational workflows, business requirements, CRM functionality, reporting needs, and digital capabilities to enable scalable execution
• Identify opportunities to leverage AI-enabled capabilities, automation, and digital engagement to enhance patient experience, operational efficiency, and proactive patient support.
• Create external materials driving positive engagement with DT120 and Definium team members
• Create internal training materials ensuring that all patient facing teams have the required expertise on DT120, REMS, and Definium Patient Services
• Ensure Patient Services strategies support patients with ongoing REMS related education and compliance needs
• Utilize data and analytics to drive departmental, program, and patient success
• Manage team of direct reports driving both team culture and overall success
• Work across PS teams to implement patient journey
• Lead Patient Services launch readiness activities including SOP development, training, operational testing, governance, and cross-functional launch planning.
• Drive overly department culture as member of Patient Services Leadership Team
• Oversee the promotional review process (MLR/PRC) to ensure all patient-facing marketing materials are compliant with regulatory requirements
• Partner with Medical Affairs, Marketing, Sales, Market Access partners, and cross-functional commercial teams to align engagement strategies with broader business objectives
• Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness

Benefits

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents
• 401(k) program with company match and vesting after the turn of the first month after your start date
• Flexible time off
• Generous parental leave and some fun fringe perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Director