Director, Patient Financial Services Full Time Exempt
About The Position
CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility serving the Hollywood community and surrounding areas. The Director, Patient Financial Services plans daily assignments and special projects according to work requirements and staff capabilities, supports the Director and team in setting departmental goals, and oversees patient financial services and admitting operations. The role develops staff, manages accounts receivable and collections activities, supports charge master and charge capture processes, and responds to patient issues and requests for information. The position is full-time, exempt, with varied exempt shifts and 40 hours per week (80 hours bi-weekly).
Requirements
- Bachelor's degree or equivalent experience in a hospital setting.
- At least eight years of work experience in accounting, medical records, coding, billing, and/or collections in a hospital or medical environment.
- Demonstrated knowledge of business operations, management practices and principles, and human resources management trends and practices.
- Ability to analyze and synthesize complex qualitative and quantitative data.
- Demonstrated ability to identify and implement innovative approaches.
- Strong knowledge of industry practices.
- Ability to work in a union environment.
- Los Angeles County Fire & Safety Card, required within 30 days of hire.
- Assault Response Competency (ARC), required within 30 days of hire.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Plan daily assignments and special projects based on work requirements and staff capabilities.
- Recruit and hire candidates, evaluate and counsel employees who do not meet medical center or departmental standards, and develop staff capabilities.
- Delegate work effectively by considering individual abilities, specifying outcomes and time frames, and providing appropriate independence.
- Assist collectors with difficult accounts and review collector activity to ensure timely and appropriate follow-up.
- Train and coach collectors in account follow-up.
- Review and approve account adjustments, ensuring contractual adjustments are posted according to hospital managed care contracts and matrices.
- Review and document denied claims on the denial log and request appeals as necessary to obtain payment.
- Assist the Director in responding to requests for information.
- Respond to patient issues and complaints.
- Assist with month-end processes by analyzing accounts receivable for accuracy and accruals.
- Help control hospital accounts receivable by following standard operating procedures and implementing hospital- and corporate-specific changes.
- Maintain adequate staffing for effective operations.
- Lead and support the Director and team members in setting department goals.
- Develop cost-effective strategies.
- Monitor employee productivity to maintain quality and quantity objectives.
- Oversee charge master activities, charge capture, new requests, and regulatory updates.
- Oversee all admitting functions and operations.
- Comply with the Corporate Integrity Program and demonstrate knowledge of the Ethics Program.
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What This Job Offers
Job Type
Full-time
Career Level
Director
