Director, Patient Financial Services

Baptist Health

3d • Onsite

About The Position

The Director, Patient Financial Services shall be responsible for the overall direction for the physician billing and central billing departments. This individual will develop and implement processes and controls meant to ensure that revenue capture is accurate and maximized. The Director will oversee central billing and physician billing offices and identify ways to prevent revenue leakage or loss, reduce costs associated with business operations or revenue capture, or improve margins. Additionally, the Director will contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.

Requirements

• Bachelor’s degree in Business Administration required
• At least 10 years hospital and physician patient financial services required
• Minimum 10 years management experience required
• Skill in the use of computers, preferably in a PC, Windows-based operating environment
• Ability to effectively manage time and schedules
• Excellent organizational skills
• Analytical skills
• Good oral and written communication skills
• Ability to maintain a professional and customer centric composure in difficult or challenging situations
• Ability to work from broad directions and be self-motivated
• Ability to prioritize workload to achieve maximum efficiency
• Ability to effectively communicate with people of various backgrounds throughout the organization
• Ability to provide a positive customer service experience to guest, visitors, and patients
• Knowledge of HIPAA standards and regulations

Nice To Haves

• Master’s degree preferred

Responsibilities

• Overall direction for the physician billing and central billing departments.
• Develop and implement processes and controls to ensure accurate and maximized revenue capture.
• Oversee central billing and physician billing offices.
• Identify ways to prevent revenue leakage or loss.
• Reduce costs associated with business operations or revenue capture.
• Improve margins.
• Contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director