Director Partnership Success

Ensemble Health Partners•Appleton, WI

2d•$111,000 - $167,000•Remote

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Position is responsible for <$1B net revenue or <5 facilities under management. Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas. Identifies gaps in client support or performance and proposes solutions to drive improvement. Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results. Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development. Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements. Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports. Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Requirements

Bachelor's Degree or equivalent experience
Minimum 3 -5 years experience leading healthcare revenue cycle in complex, client‑facing environments
Proven ability to build relationships and organization alignment, influence decisions, engage on-site operational teams and drive results.
Minimum 3 - 5 years of people leadership experience
Proven ability to lead and influence multi‑level teams in onsite and matrixed environments
Executive‑level communication skills with the ability to present complex information clearly
Experience partnering directly with client executives and Boards
Ability to lead initiatives with minimal oversight
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
Ability to travel at least 75% of the time

Responsibilities

Responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities.
Forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered.
Communicates organizational values and positive leadership to all associates and is accountable for client performance expectations.
Articulates plans with client deliverables, timelines, outcomes, and actions, and monitors bad debt and process improvements in key areas.
Identifies gaps in client support or performance and proposes solutions to drive improvement.
Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.