Director, Partnership Management

Wyndham Hotels & Resorts • Parsippany, NJ

3d • Onsite

About The Position

Wyndham Hotels & Resorts is seeking a Director, Partnership Management to join their Loyalty & Strategic Partnerships team. This role will support existing and new partnerships for the Wyndham Rewards program, focusing on financial and loyalty partnerships. The Director will be responsible for building and executing strategies, leading partner success, marketing, and operations to drive sustainable growth and member engagement. This position will collaborate with the business development team to innovate across the partnership portfolio, develop new business initiatives, unlock revenue streams, increase brand awareness, and engage the program's 122M+ members.

Requirements

• Proven track record for meeting and exceeding and revenue targets.
• Partnership/relationship management, experience handling multiple high-touch relationships at one time.
• Keen sense for prioritization, both internally and externally with partners.
• Data-driven marketer who can leverage analytics to inform and create high impact strategies and value proposition development.
• Project management expertise with an ability to develop, articulate and operationalize new ideas.
• Deep curiosity, excellent listening skills, and the ability to get things done in a collaborative environment.
• Ability to think laterally and explore creative solutions in deal negotiation, commercial structuring, and customer solution design.
• Appetite and enthusiasm to work as part of a team that is not afraid of getting their hands dirty and supporting each other.
• Collaborative and curious mindset, open to exploring new ways of doing things.
• Ability to build rapport and engagement with stakeholders at all levels of an organization.
• Experience working in a fast-paced, dynamic environment and using data to drive decision-making.
• Experience negotiating contracts, interpreting legal documents and working with legal teams to complete agreements.
• A passion for Wyndham Hotels & Resorts, our brands, and our mission.
• Bachelor’s degree required, MBA preferred.
• 10+ years of progressive experience in strategic account or partner management, including leading high-performing teams and managing multiple complex, high-touch partner relationships simultaneously.

Responsibilities

• Partner with the Sr. Director of Strategic & Loyalty Partnerships to develop and execute the strategic plan for the existing partner portfolio, ensuring alignment with business objectives and long-term growth priorities.
• Own the ongoing strategy, performance, and optimization of strategic partnerships, developing marketing and promotional roadmaps that maximize revenue, member engagement, and partner value.
• Leverage data-driven insights through business reviews to optimize existing partnership programs and identify opportunities to improve performance.
• Lead and develop the team responsible for the day-to-day management of key Wyndham Rewards financial, earn and redeem partner relationships, serving as the primary owner of partner success.
• Drive the successful onboarding, implementation, and ongoing management of newly signed partnerships, ensuring a seamless transition from Business Development and execution of go-to-market plans.
• Partner closely with the Director of Business Development throughout the partnership lifecycle by providing implementation expertise, operational support, and partner insights to help them identify new strategic growth opportunities with existing partners.
• Maintain full P&L accountability across partnerships, leading forecasting, budgeting, accruals, and financial planning in partnership with Finance while driving performance to meet or exceed three-year revenue targets and key business KPIs.
• Collaborate with internal and external partners to develop and execute integrated, multi-channel marketing strategies that drive member engagement, program awareness, and EBITDA.
• Lead cross-functional teams to deliver partner initiatives, promotional campaigns, portfolio-wide activations, and strategic projects that enhance partner performance and maximize business results.

Benefits

• Competitive compensation and benefits
• Vacation
• Team member appreciation days
• Workplace flexibility
• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue 2.692 hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

What This Job Offers

• Job Type: Full-time
• Career Level: Director