Director, Partner Success – Security Solutions (Global)

Mastercard•New York, NY

8d•$186,000 - $270,000

About The Position

Mastercard Services uses the company’s data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. The Partner Success Director leads a team of Partner Success Managers responsible for strategic B2B partners using Mastercard Security Solutions to mitigate risk and prevent fraud. The role supports partners from onboarding through ongoing relationship management and drives partner and Mastercard revenue growth through adoption, expansion, and strategic initiatives. The Director acts as an advocate for partners within a matrixed organization. The position oversees partner performance, adoption, usage, satisfaction, service levels, and revenue outcomes. It establishes governance practices and uses operational data, partner feedback, and analytical tools to inform decisions, identify risks and opportunities, and develop strategic recommendations. The Director serves as the primary relationship lead for a global portfolio, coordinates transitions from Business Development into partner management, and aligns partner plans with Mastercard account strategies. The role develops joint growth plans, supports renewals, identifies opportunities across products, use cases, customers, and markets, and works with partners and Mastercard product teams to create new approaches and go-to-market initiatives. It engages partner stakeholders, including senior and C-suite leaders, and brings partner feedback and market needs into Mastercard to improve products, services, and partner experience. The position also contributes to Partner Success practices and initiatives that improve service quality, scalability, and outcomes.

Requirements

Proven track record in people leadership, leading high-performing teams, and developing talent.
Experience in partner success, product management, consulting, or related roles, with a track record of measurable outcomes.
Experience working in partner-led or ecosystem models and understanding indirect customer engagement.
Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners.
Proven ability to ideate and co-create new solutions with partners.
Collaborative, proactive leadership and the ability to build strong relationships and contribute to a high-performing culture.
Proven experience building and leading customer-facing teams.
Strong communication and storytelling skills, including translating complex topics into clear, executive-ready narratives.
Strong data fluency and experience using analytics and AI-driven insights to inform performance and strategy.
Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions.
Customer-centric mindset focused on scalable, innovative solutions.
Ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment.
Excellent analytical and problem-solving capabilities with a data-driven approach.

Responsibilities

Lead a global team of Partner Success Managers working with partners that leverage Mastercard data.
Monitor partner performance, product adoption and usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.
Use monitoring, troubleshooting, and analytical tools to develop actionable insights and support decisions and future growth.
Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.
Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally.
Manage the transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption.
Align partner plans with broader Mastercard account strategies, especially where end customers are supported by Customer Account Management or other Customer Success teams.
Partner with Marketing on collateral, resources, portal content, events, customer summits, and thought leadership to strengthen partner engagement and enablement.
Provide thought leadership on strategic direction in collaboration with the Head of Partnerships and Customer Success Center of Excellence.
Develop and execute joint growth plans to expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities.
Drive successful renewals and identify expansion opportunities across products, use cases, end customers, and markets, including Mastercard-influenced opportunities.
Co-create new approaches and go-to-market initiatives with existing partners and Mastercard product teams.
Engage partner stakeholders, including senior and C-suite leaders, to communicate value, review business results, resolve concerns, and advance shared priorities.
Represent partners internally by translating feedback and market needs into recommendations to improve Mastercard products, services, and partner experience.
Champion Partner Success best practices and contribute to initiatives that strengthen service quality, scalability, and partner outcomes.
Comply with Mastercard security policies and practices, protect the confidentiality and integrity of accessed information, report suspected security violations or breaches, and complete mandatory security training.

Benefits

Medical insurance
Prescription drug insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Flexible spending account
Health savings account
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, prorated based on hire date
10 annual paid U.S. observed holidays
401(k) with company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Tuition reimbursement eligibility
Annual bonus or commissions may be available depending on the role