Director, PAM Systems Support (Global Security)

Royal Bank of Canada • Bedford, NS

2d • Onsite

About The Position

The Director, PAM Systems Support, drives operational excellence across the organization's privileged access management ecosystem. This role oversees production-level support, maintenance and reliability of all PAM platforms, ensuring secure, compliant, and performant privileged access across hybrid infrastructure. Acting as the escalation point for complex issues, the Director leads a high-performing team that supports key PAM platforms and implements governance models for consistent privileged session management, secrets rotation, and least privileged enforcement.

Requirements

• 10+ years of experience in Identity and Access Management, with at least 5 years focused on PAM operations/ support.
• Proven leadership managing production support teams in large enterprise environments
• Deep hands-on expertise with PAM platforms, ideally CyberArk (PAS, CPM, PVWA, PSM, EMP, PCloud)
• Strong familiarity with Windows/ Linux administration, Active Directory, network segmentation, and vault integration.
• Understanding compliance requirements (SOX, NIST, ISO 27001, CIS Controls) and audit processes.
• Skilled in root cause analysis, system monitoring, and infrastructure automation (e.g. PowerShell, REST APIs, Ansible, Terraform)
• Excellent communication and executive reporting skills, ability to translate technical impact into business risk context

Nice To Haves

• Experience with endpoint privilege management and cloud access support across Azure and AWS
• Prior experience implementation CyberArk PCloud, or Secrets Manager.
• Familiarity with CI/CD pipelines, DevOps integration, or cloud-native PAM deployment
• Experience managing vendor relationships and contract renewals for identity security platforms.
• Knowledge of emerging AI-drive identity security or behavioral analytics technologies.

Responsibilities

• Lead and manage PAM production support team across on-prem and cloud environments.
• Owns the operational integrity, uptime, and performance of PAM systems in production.
• Manages incident response, problem management, and root cause analysis for PAM tooling.
• Establishes and refines operational standards, SLOs, and change management processes.
• Partners with tech and cyber infrastructure teams to deploy upgrades, patches and new integrations securely.
• Develops dashboards and reports for PAM health, usage metrics, and compliance posture.
• Provides executive-level insights into platforms stability, capacity, and security risk reduction.
• Champions automation initiatives for account onboarding, credential rotations, and alerting workflows to drive efficiency and security posture improvements.
• Mentors support engineers and managers, focusing on skill development and operational maturity

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed