About The Position
The Director, PAM Systems Support, drives operational excellence across the organization's privileged access management ecosystem. This role oversees production-level support, maintenance and reliability of all PAM platforms, ensuring secure, compliant, and performant privileged access across hybrid infrastructure. Acting as the escalation point for complex issues, the Director leads a high-performing team that supports key PAM platforms and implements governance models for consistent privileged session management, secrets rotation, and least privileged enforcement.
Requirements
- 10+ years of experience in Identity and Access Management, with at least 5 years focused on PAM operations/ support.
- Proven leadership managing production support teams in large enterprise environments
- Deep hands-on expertise with PAM platforms, ideally CyberArk (PAS, CPM, PVWA, PSM, EMP, PCloud)
- Strong familiarity with Windows/ Linux administration, Active Directory, network segmentation, and vault integration.
- Understanding compliance requirements (SOX, NIST, ISO 27001, CIS Controls) and audit processes.
- Skilled in root cause analysis, system monitoring, and infrastructure automation (e.g. PowerShell, REST APIs, Ansible, Terraform)
- Excellent communication and executive reporting skills, ability to translate technical impact into business risk context
Nice To Haves
- Experience with endpoint privilege management and cloud access support across Azure and AWS
- Prior experience implementation CyberArk PCloud, or Secrets Manager.
- Familiarity with CI/CD pipelines, DevOps integration, or cloud-native PAM deployment
- Experience managing vendor relationships and contract renewals for identity security platforms.
- Knowledge of emerging AI-drive identity security or behavioral analytics technologies.
Responsibilities
- Lead and manage PAM production support team across on-prem and cloud environments.
- Owns the operational integrity, uptime, and performance of PAM systems in production.
- Manages incident response, problem management, and root cause analysis for PAM tooling.
- Establishes and refines operational standards, SLOs, and change management processes.
- Partners with tech and cyber infrastructure teams to deploy upgrades, patches and new integrations securely.
- Develops dashboards and reports for PAM health, usage metrics, and compliance posture.
- Provides executive-level insights into platforms stability, capacity, and security risk reduction.
- Champions automation initiatives for account onboarding, credential rotations, and alerting workflows to drive efficiency and security posture improvements.
- Mentors support engineers and managers, focusing on skill development and operational maturity.
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
