Director, Outpatient Services

University of Utah Health•Salt Lake City, UT

4d•Onsite

About The Position

This position oversees the ambulatory operations for the assigned operational unit within the organization. The incumbent is responsible for directing the operations and strategic planning of human resources, customer/patient services, and financial management for the assigned outpatient function in support of the goals and mission of the organization. The incumbent works with multiple departments, physicians and staff to understand and meet the needs of the surrounding community. This position has no responsibility for providing care to patients. The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Requirements

Ability to perform the essential functions of the job as outlined above.
Demonstrated leadership, human relations, and effective communication skills.
Ability to determine the appropriate staff mixes to support patient and customer needs.
Knowledge of hospital business operations and demonstrated strategic planning skills.
Knowledge of budgeting practices, reporting analysis, and forecasting.
Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency.
Six years of progressive management experience.

Nice To Haves

Master's degree in Health Care Administration, Business Administration, or related area.

Responsibilities

Performs to required standards for job specific responsibilities and technical competencies.
Hiring, training, developing, and communicating with staff.
Responsible for developing, monitoring and achieving budget goals.
Manages labor and non-labor expenses to budget or flex budget.
Manages revenue to budget to maximize potential revenue.
Responsible for patient satisfaction scores within assigned area(s).
Responsible for upholding PROMISE standards of direct reports and team members.
Responsible to achieve quality goals for assigned area(s).
Manages and promotes continuous process improvements in assigned area(s).
Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.