Director, Organizational Excellence (7337)

Septa • Philadelphia, PA

9d • $125,762 - $157,196

About The Position

The Director of Organizational Excellence leverages the application of proven performance improvement methodologies to drive continuous improvement, operational effectiveness, and a culture of performance excellence across the organization. In coordination with business unit leaders, this position leads enterprise-wide initiatives to improve service delivery, optimize processes, and enhance organizational capacity.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Operations Management, or a related field required.
• Lean, Six Sigma, or equivalent continuous improvement certification required.
• Previous demonstrated experience in leading process improvement initiatives in Lean Six Sigma or similar process improvement methodologies, with a preference for the candidate to be certified at the Black Belt (or equivalent) level.
• At least 10 years of progressive leadership experience in operations, strategy, or performance improvement required.
• Strong operational and business acumen, with the ability to connect strategy to execution required.
• Strong project and program management capabilities required.
• Excellent writing, communication, interpersonal, analytical, and logical reasoning skills are required.

Nice To Haves

• Experience within a large, complex organization preferred.

Responsibilities

• Champion Lean, Six Sigma, and/or other continuous improvement methodologies across the organization.
• Identify, prioritize, and lead high-impact process improvement projects.
• Establish and maintain standard frameworks, tools, and governance for process improvement efforts.
• Collaborate with business and operational leaders to streamline workflows, reduce waste, and improve service quality.
• Promote consistent application of industry best practices across departments.
• Lead organizational change initiatives, ensuring effective communication, stakeholder engagement, and sustained adoption.
• Build internal capability through training, coaching, and mentoring on continuous improvement principles.
• Foster a culture of innovation, collaboration, and continuous learning.
• Build and lead a high-performing team of continuous improvement professionals.
• Set clear goals, monitor performance, and support professional development.
• Perform other duties as assigned.

Benefits

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
• Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
• Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
• Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
• Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
• Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
• Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

What This Job Offers

• Job Type: Full-time
• Career Level: Director