Director, Ops Services
sweetgreen•Los Angeles, CA
About The Position
Sweetgreen is building the future of fast-casual dining — and our people are the most important ingredient. The Director, Ops Services will guide New Restaurant Openings, Training Rollouts, Learning & Development, and oversee our Infinite Kitchen experience. This role operates in a fast-paced environment and requires considerable training and operations experience.
Requirements
- Bachelor's in Business, Hospitality, Operations, Culinary Management, or related field.
- 10+ years of experience in restaurant training and/or operations
- Fast-casual or high-growth food & beverage experience is preferred.
- Genuine love of hospitality and training - exceptional operator, communicator, teacher, and learner
- Proven strength at developing innovative and engaging training programs
- Experience managing rollout of complex, cross-functional initiatives by partnering with People, Marketing, Culinary, and Technology teams and translating to field leaders and restaurants
- Operates comfortably across field leaders, restaurant teams, cross-functional support teams, and executive leaders
Nice To Haves
- Experience building a training function for a multi-unit restaurant, hospitality, or retail brand
- Leveraging AI to assist in training content creation and rollout
- New store openings experience as a trainer
- Experience as an instructional designer or leading instructional designers
Responsibilities
- Guide cross-functional and operations readiness for New Restaurant Openings and Remodels to ensure great guest and team member experiences; enable use of new technology and processes to drive stronger openings and team member engagement
- Plan and lead training cascade for new restaurant initiatives
- Ensure service standards and operational enhancements are successfully trained and executed in our restaurants
- Gather feedback from restaurant teams, field leaders, guests, and support center to enhance training and execution
- Partner with the People Team to evaluate and optimize training programs, materials, facilitation guides, and communication strategies
- Plan Infinite Kitchen technology roadmap and enable operational and financial excellence at Infinite Kitchen locations by supporting day-to-day Infinite Kitchen operations
Benefits
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag
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What This Job Offers
Job Type
Full-time
Career Level
Director
