Director, Operations

Collectors•Santa Ana, CA

1d•Onsite

About The Position

Collectors is seeking a Director of Operations to lead site operations for its PSA facility in Santa Ana, CA. This role is accountable for end-to-end, on-site operations, from pre-arrival logistics through inventory, processing, storage, and outbound shipping, with grading managed separately. As a key operations leader, the Director will drive strategy execution, operational effectiveness, and KPI performance by directing multiple integrated departments through subordinate managers and supervisors. The role involves cross-functional partnerships with Operations, Product, Engineering, Real Estate & Facilities, Customer Support, and Sales to scale throughput and improve quality and service. The position reports to the Senior Director, Operations.

Requirements

10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles.
Demonstrated ability to drive business performance in production, logistics, and quality excellence.
Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale.
Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards.
A collaborative, change-management oriented leader who moves with urgency and empowers leaders to deliver at scale.
Possess a continuous improvement mindset with experience in observing, recommending, testing, and implementing process changes that increase quality and efficiency on a consistent basis.
Skilled at translating strategic priorities into a local operating plan, improving turnaround times and elevating product quality standards.
A data-driven operator with strong process focus and continuous improvement orientation; decisive in ambiguous situations with diverse stakeholder needs.

Responsibilities

Own on-site production and logistics end-to-end (pre-arrival through shipping), balancing throughput, cost, and uncompromising quality.
Scale operations from thousands of unique items per year to tens of thousands, ensuring capacity planning, workflow design, staffing, and technology support that meet growth targets.
Own and deliver Safety, Quality, Productivity, Throughput, and service KPIs, establishing operating mechanisms and review cadences that drive accountability across teams.
Provide production planning and coordination, setting goals and translating priorities into executable work plans for multi-team operations.
Drive continuous improvement (CPI mindset) to increase throughput, efficiency, and quality; define and standardize processes that scale while reducing variability.
Build a high-ownership culture that values urgency, workplace pride, and operational discipline—from how the workspace looks to how it functions.
Develop leaders and teams in partnership with the People team, enhancing skills and engagement while aligning to an integrated business strategy.
Manage site risk across safety, security, and insurance considerations through cross-functional collaboration and governance.
Partner with Product and Engineering to implement new and improved tech solutions that unlock measurable operational gains.
Cascade functional strategy and ensure operational effectiveness, making final decisions on implementation and managing actions that impact multi-department budgets.
Lead through subordinate managers across multiple integrated departments, setting methods, techniques, and evaluation criteria for obtaining results at the functional level.
Communicate across senior stakeholders, reconciling multiple views to drive business results and ensuring schedules and budgets meet functional requirements.
Lead by example and be a champion of all company policies, including safety, attendance & security.