Director, Operations

The National Association of Manufacturers (NAM)•Washington, DC

3d•$109,000 - $119,000•Onsite

About The Position

The Manufacturing Institute (MI) is seeking a Director, Operations to ensure the organization has the technical systems, processes, and infrastructure that support program delivery and scaled organizational growth. This position is directly responsible for identifying, maintaining and optimizing apps and software platforms used to support various programs, data management, developing both project and event budgets, and implementing continual process improvements to enhance the organization’s productivity and allocation of resources. As the lead professional responsible for the operational support for the organization, this position leads and manages the team that has primary responsibility for supporting the MI’s events, manages email outreach to a wide variety of stakeholders and organizes our file and contact management systems. Additionally, the position develops the logistical plans and provides the operational support to help the MI’s program teams launch new projects and optimize the execution of regular and ongoing tactics. This position is also responsible for developing a system to track performance metrics that highlight the impact of its team’s operational support for the MI’s mission. The ideal candidate will demonstrate exceptional internal customer service skills and have the ability to get ahead of problems with thoughtful process design.

Requirements

8 years of experience managing operations, in project management and / or organization administration, including at least 3 years of experience in the non-profit sector - with a preference for candidates with backgrounds in workforce development.
Significant experience with HubSpot, which serves as the organization’s primary CRM, and have familiarity with developing and deploying applicant tracking systems, learning management systems and related tools.
Mastery of Microsoft 365 Suite and SharePoint, as well as experience with Asana or other similar project management platforms.
Experience analyzing impact metrics to develop insights to illustrate key performance indicators
Experience monitoring financial reports to help manage and allocate resources to maximize cost effectiveness.
Experience managing a small team of professionals.
Ability to manage multiple projects and deadlines efficiently and prioritize tasks effectively
Strong customer service acumen and the ability to work collaboratively with other team members, staff, vendors, and other stakeholders and understanding organizational goals.
Proven ability to identify opportunities and ideas; anticipates trends that lead to positive results and/or process adjustments.
Ability to leverage a strategic and innovative approach to executing multiple projects that have various timelines and scopes of focus at once, in line with the organization’s priorities and at the direction of the Chief Administrative Officer.

Responsibilities

Manage and continually adapt the organization’s CRM platform to support the data management needs of each program area and facilitate the sharing of organization-wide engagement.
Leverage the CRM system to develop and share key performance indicators and ensure the integration and interoperability of other data producing technical tools used by the organization.
Ensure the organization is effectively leveraging existing tech tools to support its work, including applicant tracking systems, learning management systems, and project management platforms to help achieve its mission.
Managing the data hygiene of the organization including shared files and contact management processes and tools.
Oversee the team responsible for planning, developing, and executing a large number of events and convenings, including three major in person convenings each year.
Create, scale and enhance a wide range of meetings both virtually and in-person as efficiently and impactfully as possible.
Work closely with the MI’s program teams and leadership to execute high impact convenings that help advance the organization’s mission.
Manage the organization’s broadcast email tools and systems to share messages with key stakeholders – as well as managing complex contact lists. This also requires coordination with partners within the MI and our affiliated entity to maximize and optimize information flows.
Managing event budgets and overall MI budget tracking under the instruction of the CAO; ability to determine cost-effectiveness, and resources.
Familiarity with managing project budgets that are funded by grants.
Clearly articulate processes across the organization of administrative support systems and workflows, including the management of internal planning calendars.
Establish and optimize processes and tools used to facilitate effective internal information sharing and project management systems to achieve the organization’s strategic priorities. This includes the
Standardize project management templates and the facilitation of best practices to enhance the work of each program team.
Educate team members on the tools available to support the work of the organization and facilitate the onboarding of new employees.
Works collaboratively with our internal meetings management team from our affiliated c(6) in planning and successfully executing events.
Manage a small team (currently 2)