Director Operations

RHO RESIDENTIAL LLC•Town of Haverstraw, NY

10d•Onsite

About The Position

Oversees residential real estate property by managing the leasing, maintenance, and other service activities of the property through subordinate supervisors. Ensures an exceptional level of customer service is maintained at all times. Acts as the person of authority should a situation arise that is not addressed in the Operating Manual.

Requirements

High school diploma or equivalent.
Ability to read and write English fluently.
Ability to perform advanced business mathematical functions.
Previous management experience in property management or related field is required.
Generally 3-5 years of previous management experience.
Ability to deal well with people and get them to feel comfortable quickly.
Professional image.
Excellent management and communication skills.
Superior understanding of sales and marketing concepts.
Strong customer service orientation.
Good organizational and time management skills.
Strong administrative ability.
Excellent business mathematical skills.
Knowledge of on-site maintenance requirements including dealing with vendors and contractors.
A valid driver's license and current automobile insurance is required.
Real Estate License (when required by the state).
Prior training in budget preparations and analyzing reports, sales and marketing, and human resource management is required.
Completion of in-house training in leasing, service, administration and reporting is required within the first 90 days of employment.
Training is required throughout employment, assigned regularly and to be completed during work hours.
Training classes may require travel to and from the training offering.
All employees are required to complete Fair Housing annually.
Position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Individuals must be able to work their scheduled hours plus any other hours necessary to complete the job.
Position requires the ability to serve on-call, as scheduled or as necessary.
The days and hours that communities are open are subject to change based on business needs.
Position may require individuals to use their own vehicle or to operate a vehicle provided by the property to transport prospective residents to show the models and/or available units, to make bank deposits, pick up supplies and perform other duties as necessary.
Individuals must have the ability to drive without jeopardizing the safety of prospects, residents or fellow employees.
Position requires individual to wear property management career apparel.
Ability to travel to other Company locations at Company's request due to business needs is also required.
Regularly required to use hands to finger, handle, or feel and talk or hear.
Frequently required to stand; walk; sit and reach with hands and arms.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
May occasionally lift and /or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Nice To Haves

A college degree is suggested but not required.

Responsibilities

Achieve the highest possible Net Operating Income through the implementation of effective cost control and revenue improvement programs.
Provide a full complement of high quality staff through the implementation of effective recruitment, training, motivation, and development programs.
Develop yearly operating budgets and sales/marketing plans.
Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
Implement or direct the implementation of all policies and procedures as authorized in the company policy and procedures manuals.
Ensure compliance as necessary.
Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts.
Maintain a consistent and strong customer service orientation.
Participate in meetings as required.
Identify property goals and objectives.
Be responsive and receptive to needs, goals and objectives.
Write as necessary and/or monitor writing and submission of monthly reports.
Assist with development of yearly financial budgets.
Present yearly budgets and operating/marketing plans to Supervisor and participate in presentations.
Complete and analyze market studies as assigned by Supervisor.
Recommend and implement strategies based on results and assumptions.
Train, direct and supervise employees in all daily computer functions.
Responsible for validation of all input and reporting requirements.
Assist Supervisor with regional management functions, new property transitions and other responsibilities as required.
Other tasks as assigned by your supervisor not listed as essential functions.