Director, Operations
The Wonderful Company•New York, NY
•$160,000 - $170,000•Onsite
About The Position
Wonderful Sales is seeking a Director of Operations to provide operational leadership for their New York DSD team. This role oversees warehouse, routing, and delivery operations and requires a proven leader with experience in DSD distribution, team development, and operational excellence. The Director will serve as a key member of the leadership team, helping shape operational strategy, support growth, and drive the future direction of the NY DSD operation. This is an on-site leadership role based in the Hunt's Point area of the Bronx, NY, requiring a consistent in-person presence five days per week. The position typically works an eight-hour schedule Monday through Friday during standard business hours, but flexibility is required to support business needs given the operation’s weekday hours from 4:00 am to 7:00 pm. Evening and weekend work may be required during peak periods, staffing shortages, weather events, or other business disruptions.
Requirements
- 7+ years of progressively responsible experience in distribution, transportation, warehouse, or logistics operations.
- Significant experience managing food warehouse operations required.
- 5+ years of experience leading managers and frontline operational teams.
- Strong analytical and problem-solving/strategic planning skills with the ability to convert data into actionable decisions.
- Experience with warehouse management systems, routing platforms, transportation management systems, telematics, and delivery technology.
- Strong communication, leadership, and cross-functional collaboration skills.
- Ability to work on-site five days per week.
- Occasional overnight travel, as needed.
Nice To Haves
- Direct store delivery (DSD) experience preferred.
Responsibilities
- Provide strategic and day-to-day leadership for warehouse, routing, and delivery operations.
- Establish clear operating standards, performance expectations, and accountability.
- Ensure warehouse and delivery operations meet customer service, safety, quality, and financial objectives.
- Translate company strategy into actionable operating plans, staffing models, performance goals, and continuous improvement initiatives.
- Evaluate facility, fleet, labor, and network capacity requirements to support current operations and future growth.
- Serve as the senior operational leader during service disruptions, capacity constraints, weather events, and other business continuity challenges.
- Partner with Human Resources on recruitment, retention, employee relations, performance management, training, and workforce planning.
- Oversee receiving, put-away, replenishment, picking, loading, returns, inventory control, sanitation and facility operations.
- Partner with Warehouse manager to improve warehouse productivity, order accuracy, inventory accuracy, load quality, and on-time dispatch performance.
- Establish labor planning and scheduling practices based on volume, seasonality, and customer requirements.
- Reduce shortages, damages, write-offs, out-of-stocks, and product rotation issues.
- Ensure warehouse layouts, equipment, and workflows support safe and efficient operations.
- Maintain controls for product handling, lot tracking, expiration management, and FIFO/FEFO inventory practices.
- Monitor route adherence, delivery productivity, vehicle utilization, stop efficiency, and on-time performance.
- Support the design and maintenance of efficient delivery territories, route structures, service frequencies, and customer delivery windows.
- Partner with Sales and Customer Service to evaluate new accounts, service changes, delivery requirements, and customer-specific exceptions.
- Partner in ensuring route plans appropriately balance customer service requirements, driver workload, vehicle capacity, geography, and regulatory constraints.
- Maintain fleet equipment in good working order, keeping up with routine maintenance and regulations.
- Build and maintain a strong culture of safety throughout warehouse and delivery operations.
- Monitor vehicle incidents, workplace injuries, safety observations, and compliance trends.
- Lead corrective-action plans and preventive programs designed to reduce incidents and operational risk.
- Ensure employees receive appropriate safety, equipment, vehicle, and process training.
- Lead and maintain food safety, quality, and regulatory compliance programs across DSD operations, including ownership of the Safe Quality Food (SQF) Program.
- Drive compliance with food safety standards, operational controls, employee training requirements, and audit readiness.
- Lead investigations, corrective actions, and resolution of food safety and SQF non-conformances.
- Coordinate internal, customer, regulatory, and third-party audits, including successful completion of the annual SQF certification audit.
Benefits
- Access to top-notch medical coverage
- comprehensive vision and dental plans
- a 401k with match eligibility
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- clear paths for career progression and internal mobility
- dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- company-wide mentorship program
- Continuous Improvement Training
- Wonderful Giving program
- Wonderful Neighbor program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
