Director, Operations

ID Logistics US•Richmond, VA

3d•$150,000 - $170,000•Onsite

About The Position

The Director, Operations is the senior site leader responsible for the overall performance, safety, financial results, and operational execution of a single ID Logistics facility. This role provides strategic and hands-on leadership across all site functions, with full P&L ownership and accountability for service excellence, associate development, and continuous improvement. The Director, Operations partners cross-functionally and with customers to drive results, ensure compliance, and deliver a high-performance operation.

Requirements

High school diploma or GED
10+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
Experience managing multiple sites.
Strong P&L experience.
High volume e-commerce experience.
3 years minimum 3PL experience.
Critical thinking, problem solving and reasoning skills.
Ability to work effectively with diverse personalities and communication styles.
Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
Strong presentation, writing and speaking proficiency.
Strong organizational skills.
Ability to work a flexible schedule to meet the operation's needs.

Nice To Haves

Experience applying Lean, Six Sigma, or Kaizen principles preferred.
Experience with ADP platforms, including ADP WorkForce Now, WorkForce Manager and Recruiting Management, helpful.
Bachelor's degree in supply chain or Logistics or business-related field preferred.

Responsibilities

Provide overall leadership and direction for all site operations, including warehousing, distribution, packaging, and transportation.
Own and manage full site P&L, including budgeting, forecasting, cost control, and profitability.
Develop and execute short- and long-term operational strategies aligned with organizational objectives and customer expectations.
Drive continuous improvement initiatives to enhance safety, quality, service, productivity, and cost efficiency.
Recruit, hire, coach, and develop a high-performing leadership team and workforce.
Establish staffing and labor strategies that balance service requirements, labor cost, overtime management, retention, and engagement.
Serve as the primary point of contact for customer relationships, ensuring consistent delivery against service-level agreements and performance metrics.
Monitor site performance through KPIs and scorecards; prepare and present weekly and monthly operational and financial reports.
Analyze performance gaps, identify root causes, and implement corrective actions and training programs.
Ensure compliance with all company policies, customer requirements, and applicable local, state, and federal regulations.
Lead and enforce site-wide safety programs to protect associates, equipment, and property.
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Partner cross-functionally with Finance, HR, Safety, Engineering, IT, and Commercial teams to support site objectives.
Lead change management initiatives related to process improvements, customer growth, and operational transformation.