Director, Operations
About The Position
Free Association Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles. FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling. Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be. This role sits at the center of the business and is responsible for ensuring operations run cleanly day-to-day while building lightweight systems that scale. You will operate across legal, IT, finance, HR, and external partners, owning follow-through, identifying gaps, and bringing structure to areas that do not naturally sit within a single function. This is a hands-on role that requires strong execution, attention to detail, and the ability to create order in a fast-moving environment.
Requirements
- 5–7 years of experience in operations, business operations, or similar roles
- Strong operator who is comfortable owning both execution and structure
- Highly organized with strong follow-through
- Systems-oriented, able to create order without overbuilding
- Comfortable working across multiple stakeholders and external partners
- Proactive, responsive, and solutions-focused
- Thrives in environments that are growing and not fully built
- Strong operational execution and follow-through
- Tech-forward mindset, comfortable learning and working across platforms such as Rippling, Ramp, and similar tools
- Ability to manage and track multiple workflows across systems
- Vendor coordination and cross-functional communication
- Compliance tracking and deadline management
- Process building and documentation
- Clear written and verbal communication
- Strong organization and calendar management
Nice To Haves
- Experience preparing materials for leadership teams, SteerCo, or Board of Directors
- Strong PowerPoint and presentation development skills
- Exposure to financial, operational, or investor reporting environments
- Experience working in multi-entity or multi-location businesses
Responsibilities
- Track and manage business licenses, registrations, filings, renewals, and applications across entities and jurisdictions
- Maintain a centralized compliance calendar with clear ownership and proactive follow-up
- Support insurance tracking and renewals, ensuring policies are current and organized
- Serve as the central intake point for administrative items, including scanned mail, VOIP messages, and external correspondence
- Triage, route, and track items to resolution, ensuring visibility and accountability
- Coordinate across external partners including IT, accounting, HR, legal, and operations vendors
- Track open items, push timelines, and ensure work is completed
- Act as the internal owner of follow-through across cross-functional workstreams
- Manage device purchasing and employee setup logistics in coordination with IT
- Ensure operational readiness for onboarding, including equipment and basic setup
- Maintain visibility into device inventory and replacement needs
- Build and maintain simple, reliable trackers for deadlines, deliverables, and ownership
- Identify gaps and implement practical process improvements
- Ensure consistency without overcomplicating systems
- Act as the primary point of contact for day-to-day operational needs that do not clearly sit with HR or Finance
- Route requests, establish ownership, and ensure completion
- Bring structure to a distributed and evolving operating environment
- Provide targeted scheduling and coordination support for COO and CFO where leverage is needed
- Support preparation of materials for leadership meetings, including internal reviews, SteerCo discussions, and Board of Directors materials where applicable
- Provide a consistent operational presence in Las Vegas, supporting coordination between on-site and corporate teams
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
