Director, Operations

JLL•Chicago, IL

1d•$150,000 - $180,000•Onsite

About The Position

The Director, Operations serves as a business partner and leader to the local Leasing Advisory business in JLL’s Chicago corporate office. The position will partner closely with the local Broker Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and Information Services enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Reports to the Head of Operations, Central Region.

Requirements

10+ years prior management experience
Prior business operations experience – in commercial real estate industry a plus
Strong background and work experience in Finance, P&L / budget oversight
Demonstrated leadership ability with collaborative management style
Critical thinker with high emotional intelligence and strong conflict management ability
Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate; understanding of P&L
Proven experience developing high performance teams; high employee engagement and effective delegator
Excellent project management ability; solution oriented, organized and resourceful
Demonstrated commitment to high professional ethical standards
Comfortable working in a fast-paced sales environment
Travel required (approximately 10-25%)
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, or related / equivalent

Responsibilities

Serves as strategic partner to local broker lead(s) as well as key operating partner to all corporate functions and platform partners
Oversees local operations managers, sales coordinators, analysts and transaction managers
Drives operational excellence through clear policies, procedures and process
Plans and executes market strategy planning sessions to establish annual business priorities
Drives accountability and execution of business line strategies
Provides input on budget with process improvement recommendations
Approves expense reports and monitors T&E policy adherence
Proactively tracks key performance indicators and ensures metrics are met or exceeded
Partners with Finance on quarterly financial/ operating reviews
Develops and motivates high-performing operations teams
Manages day-to-day activities for local operations managers and oversees the management of sales coordinators, analysts and transaction managers
Leads talent management, including performance reviews, conflict resolution, and development
Manages annual compensation planning for the market
Evaluates support team structure strategically and makes recommendations
Partners with broker leads on recruitment
Works with Regional Leads and Legal on broker separations
Works with HR and operations managers for hiring and onboarding
Coordinates business line/ producer team meetings
Assists with in-bound business tracking
Provides data analysis for production tracking and pursuits
Coordinates real estate licensing, training, and compliance
Executes culture and client events in the local market
Partners with committee leads and function groups for fluid coordination
Collaborates with marketing to drive clear communication strategy within market
Serves as liaison for local BRGs