Director Operations

Spire Orthopedic Partners•Chelmsford, MA

42d

About The Position

The Director of Operations will oversee the day-to-day activities of all non-clinical departments, ensuring that the organization is managed and performed efficiently.

Requirements

A bachelor’s degree in business or business administration; MBA preferred.
3-5 years in a senior managerial business position may substitute for education
Strong business acuity with solid knowledge of operations management
Superior verbal and written communication and interpersonal skills
Diligent and proactive results-driven personality
Exceptional organizational and leadership skills
Proficient in MS Office and computer systems
Collaborative and able to motivate and energize cross functional team members to achieve aggressive goals.
Strong problem-solving, and analytical skills, able to facilitate discussions among groups with diverse technical expertise to reach solutions.

Responsibilities

Work collaboratively and under supervision of the VP to oversee all operational workflows/processes for the Massachusetts market.
Develop strategy and contribute insight for new market and denovo growth opportunities.
Direct responsibility and oversight of management team for Orthopedic/Physical Therapy front desk, call center, revenue cycle, clinical and administrative function
Evaluate on an ongoing basis the efficiency of business procedures according to the organization’s objectives and apply appropriate improvements.
Manage procurement processes, coordinate material and resources allocation.
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
Oversee customer support processes and organize them to enhance customer satisfaction.
Manage relationships and agreements with external partners/vendors.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Participate in the hiring and training of departmental managers.
Conduct necessary operational assessments and develop/direct plans for integrating and streamlining workflows.
Participation in preparation of annual operating and project budgets
Oversee external authorization vendor and analytic relating to performance.
Serve as a member of the denials management committee and implement corrective actions for local practice issues identified.
Coach staff providing feedback and constructive critique of work, facilitate the development of their problem solving and decision-making skills.
Serve as admin for local EMR and coordinate training with internal staff/educator.
Oversight of special projects as needed.
Other operational duties as necessary