Director, Operations- West

QuadReal Property Group•Vancouver, BC

1d•Hybrid

About The Position

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com Role Description: Reporting to the Vice President – Office, The Director, Operations – West provides strategic and operational leadership to office property management teams across Western Canada. This role ensures that all assigned properties are managed efficiently, safely, and consistently with the highest standards expected of AAA office properties, delivering exceptional experiences for building occupants and visitors. The Director is responsible for driving operational excellence across building systems, preventative maintenance, life safety, sustainability initiatives, and digital technology programs—while ensuring regulatory compliance, cost discipline, and continuous improvement.

Requirements

Minimum Fifteen (15) years of relevant and property management and real estate experience
Post-secondary education in related discipline; Certified Engineering Technologist or P.Eng, B.E.S. or Operating Engineer certification being preferred.
Proven knowledge of building systems including HVAC, fire protection, building automation control, preventative maintenance programs, high pressure steam distribution systems as well as project management experience.
Experience in the capital budgeting and tendering processes
Proven record of accomplishment in investigating and implementing energy efficiency measures
An ability to read and understand blueprints, CAD drawings of building related systems, i.e., mechanical, electrical, architectural, etc.
Experience with environmental and OH&S regulations pertaining to commercial buildings
Proficiency with Microsoft Office suite and preparation of detailed and professional written communication to tenants, consultants, staff as well as database management & creation, analysis,
Strategic thinking: passion about looking for ways we can reduce our environmental footprint
Strong leadership and communication skills coupled with interpersonal skills to deal with customer complaints in a professional manner
Proven experience as a people manager, able to motivate and develop a team
Ability to make detailed and complex judgments based on a multitude of factors
Strong negotiating skills
Are organized and able to manage projects and multitask effectively
Ability to remain current on building technology development and can provide consulting services on building issues
Experience in reviewing existing organizational structures and implementation of organizational processes
Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.
Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion, sound administrative and organizational skills.
Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.

Nice To Haves

Certified Engineering Technologist or P.Eng, B.E.S. or Operating Engineer certification being preferred.

Responsibilities

Support and guide property operations teams to ensure effective day‑to‑day management of office assets.
Establish, maintain, and continuously improve best‑in‑class standards for: Preventative maintenance and reliability of building systems and equipment, Fire, life safety, and emergency preparedness programs, Occupational health and safety compliance and performance.
Ensure properties consistently meet or exceed AAA office standards.
Lead and support the evaluation, recommendation, and implementation of sustainable building technologies.
Drive initiatives that improve operational efficiency while reducing: Energy consumption, Carbon emissions, Environmental impact.
Partner with internal stakeholders to advance environmental, sustainability, and ESG objectives.
Oversee and support capital and operating expense budgeting processes.
Ensure disciplined financial management, cost optimization, and value creation across the portfolio.
Collaborate with property teams to analyze variances, forecast expenditures, and align spending with business objectives.
Ensure compliance with all environmental, regulatory, and statutory requirements.
Maintain strong governance and risk management practices across all properties.
Support audits, inspections, and regulatory reporting as required.
Act as a trusted operational partner to on‑site and regional office teams.
Provide leadership, mentorship, and technical guidance to build strong, high‑performing teams.
Ensure a consistent focus on occupant comfort, safety, and service excellence.