Director, Operations - Specialty Care

Central Health•Austin, TX

About The Position

Under general direction of the Senior Director, Operations- Clinical Ops and Service Development, the Director of Operations - Specialty Care provides programmatic leadership, cross-functional coordination, and operational support for assigned specialty care services across Central Health, CommUnityCare, partner-operated, and contracted delivery settings. This role combines operational responsibilities with strategic direction to support high-quality, equitable specialty care for uninsured and underinsured residents of Travis County. The Director is responsible for developing, implementing, optimizing, and stabilizing assigned specialty service lines within Central Health’s integrated delivery model to support efficient, patient-centered care. The role translates specialty care priorities into operational plans, standardized workflows, performance measures, and coordinated implementation across applicable delivery settings. This position works closely with CommUnityCare and other delivery partners to support coordinated planning, communication, reporting, issue escalation, and shared performance expectations while operating within established partnership, operational, and governance structures. The Director collaborates with internal leaders, external partners, and community stakeholders to advance specialty care goals, support system integration efforts, improve access, strengthen quality, promote health equity, and improve patient outcomes.

Requirements

Bachelor's degree -Required
5 years of related healthcare operations, clinical services operations, specialty service line, program operations, or healthcare administrative leadership experience with a Bachelor’s degree -Required
3 years of related healthcare operations, clinical services operations, specialty service line, program operations, or healthcare administrative leadership experience with a Master’s degree -Required
Excellent leadership and management skills, with demonstrated ability to lead complex operational initiatives from implementation through stabilization and continuous improvement.
Advanced knowledge of specialty care operations across Central Health-operated, CommUnityCare-operated, partner-operated, and contracted service delivery models.
Demonstrated ability to make operational decisions with minimal supervision, escalating issues and risks as needed to ensure programs remain aligned to strategic objectives.
Excellent ability to identify operational risks, interdependencies, and barriers; develop practical solutions; and escalate issues appropriately.
Ability to build credibility, establish rapport, and maintain effective working relationships withinternal and external stakeholders at multiple levels.
Demonstrated ability to develop executive-level reports, dashboards, and concise presentations that communicate performance, risks, decisions, and recommended actions.
Advanced knowledge of healthcare operations, service planning, administration, internal and external communications, and services for underserved populations.
High level of problem-solving skills, with the ability to assess complex operational issues, determine root causes, and move work toward resolution.

Nice To Haves

Master's degree -Preferred
5 years managing clinical services initiatives, specialty care operations, service line implementation, or ongoing healthcare operations in an administrative or operational leadership capacity -Preferred
5 years managing direct reports and working on multidisciplinary teams -Preferred
Project Management Professional (PMP) -Preferred
Program Management Professional (PgMP) -Preferred

Responsibilities

Support and coordinate the development, implementation, stabilization, and performance monitoring of assigned specialty care service lines within established operational and governance structures.
Provide programmatic leadership across assigned Central Health-operated, CommUnityCare-operated, partner-operated, and contracted specialty care services by aligning service expectations, priorities, escalation pathways, reporting structures, and performance measures.
Guide complex specialty care programs, service-line initiatives, and cross-functional workstreams to improve access, quality, operational performance, and alignment with organizational strategic objectives.
Collaborate with internal departments, CommUnityCare, medical leadership, external partner organizations, and other delivery partners to identify interdependencies, clarify roles, and support coordinated specialty care workstreams.
Develop and evaluate specialty program operating models, governance routines, communication pathways, and workflows that support consistent execution across applicable delivery settings.
Coordinate communication of specialty program priorities, implementation decisions, role expectations, and change impacts with assigned leaders and stakeholders across Central Health, CommUnityCare, and partner delivery settings.
Support readiness for new, expanded, or transitioned specialty care programs, services, payor arrangements, and delivery models by coordinating operational planning, implementation requirements, documentation, workflows, reporting needs, and stakeholder alignment in accordance with applicable regulatory, contractual, accreditation, and organizational standards.
Identify program opportunities, risks, dependencies, and barriers; coordinate solutions, escalate decisions as appropriate, and support timely movement of specialty program work across departments, teams, and partner organizations.
Coordinate with Network Service Operations, Legal, Finance, and other responsible departments to support review of contracted specialty service performance, service levels, costs, operational issues, and escalation needs.
Coordinate with site, clinical, operational, access, and analytics leaders to identify, prioritize, and support specialty program improvements related to access, capacity, referral throughput, utilization, staffing assumptions, service readiness, and performance measures across Central Health, CommUnityCare, partner-operated, and contracted delivery settings.
Maintain collaborative working relationships with leaders across Central Health, CommUnityCare, contracted providers, and other delivery partners to support effective communication, shared accountability, and timely resolution of operational barriers.
Establish and maintain standardized specialty program reporting, dashboards, and review processes to communicate performance, outcomes, risks, and progress toward department and organizational objectives.
Support resource planning, budget monitoring, and financial performance review for assigned specialty programs, including coordination with responsible operational, finance, and functional leaders to align staffing assumptions, program needs, and available resources.
Support continuous improvement of assigned specialty programs by identifying opportunities to strengthen consistency, coordination, quality, and performance across specialty services.
Provide leadership and supervision to assigned operational and programmatic staff within Central Health’s specialty care operations structure, which may include Associate Directors, Program Managers, and other team members; guide priorities, remove barriers, escalate risks and decisions as appropriate, and support timely progress on cross-functional work.
Perform other duties as assigned.