Director, Operations Management - CAI DealShield

Cox Communications • Atlanta, GA

2d • Hybrid

About The Position

Leads growth strategy for the DealShield portfolio, from market sizing and business case through commercialization and implementation, with P&L accountability for new products. Partners with commercial and field teams to support independent auction network expansion. Applies business intelligence and continuous improvement methods to scale. Leads and develops a team of 5.

Requirements

• BS/BA degree in a related discipline with 10 years of experience in a related field and at least 5 years in a management or lead role; or MS/MA degree in a related discipline with 8 years of experience in a related field; or Ph.D. in a related discipline with 5 years of experience in a related field.
• Agility, flexibility, and a "how can we" positive attitude.
• Strong analytical thinking and decision-making.
• Demonstrated ability to think ahead and drive proactive action.
• Demonstrated ability to develop and defend strategy independently, translating ambiguous market opportunity into a funded, sequenced plan.
• Customer Focus: alignment of activities and resources around a clear understanding of customer desires and how to help customers achieve their goals.
• Results Orientation: commitment to continuous improvement of business practices and to assuring completed work adheres to the highest standards of excellence.
• Communications organization and delivery: ability to communicate across a variety of mediums and levels of the organization.
• Other duties as needed or required.
• Requires physical ability and mental acuity to execute the duties of the position within required timeframes to meet business requirements.
• Candidates must reside in the Atlanta, GA market with expectations to go into the office as needed for team collaboration.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Owns multi-year growth strategy for the DealShield portfolio: market sizing, prioritization, and business case development.
• Leads development, commercialization, and implementation of new DealShield products including Return Advantage and Seller Guarantee.
• Accountable for post-launch P&L.
• Supports independent auction network growth through analysis, location economics, and onboarding readiness.
• Monitors partner profitability and addresses performance issues.
• Leverages business intelligence to assess trends, surface cross-organizational issues, and recommend action.
• Applies Streamline360 methods to scale efficiently.
• Leads, coaches, and develops a team of 5.
• Builds bench strength by delegating strategic scope, not execution.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree