Director, Operations Management - CAI DealShield

Cox Enterprises•Atlanta, GA

3d•$148,500 - $247,500•Hybrid

About The Position

Leads growth strategy for the DealShield portfolio, from market sizing and business case through commercialization and implementation, with P&L accountability for new products. Partners with commercial and field teams to support independent auction network expansion. Applies business intelligence and continuous improvement methods to scale. Leads and develops a team of 5.

Requirements

BS/BA degree in a related discipline with 10 years of experience in a related field and at least 5 years in a management or lead role; or MS/MA degree in a related discipline with 8 years of experience in a related field; or Ph.D. in a related discipline with 5 years of experience in a related field.
Agility, flexibility, and a "how can we" positive attitude.
Strong analytical thinking and decision-making.
Demonstrated ability to think ahead and drive proactive action.
Demonstrated ability to develop and defend strategy independently, translating ambiguous market opportunity into a funded, sequenced plan.
Customer Focus: alignment of activities and resources around a clear understanding of customer desires and how to help customers achieve their goals.
Results Orientation: commitment to continuous improvement of business practices and to assuring completed work adheres to the highest standards of excellence.
Communications organization and delivery: ability to communicate across a variety of mediums and levels of the organization.
Requires physical ability and mental acuity to execute the duties of the position within required timeframes to meet business requirements.
Candidates must reside in the Atlanta, GA market with expectations to go into the office as needed for team collaboration.
Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

Owns multi-year growth strategy for the DealShield portfolio: market sizing, prioritization, and business case development.
Leads development, commercialization, and implementation of new DealShield products including Return Advantage and Seller Guarantee. Accountable for post-launch P&L.
Supports independent auction network growth through analysis, location economics, and onboarding readiness. Monitors partner profitability and addresses performance issues.
Leverages business intelligence to assess trends, surface cross-organizational issues, and recommend action. Applies Streamline360 methods to scale efficiently.
Leads, coaches, and develops a team of 5. Builds bench strength by delegating strategic scope, not execution.
Other duties as needed or required.