Director, Operations Group Manager - Global Clearing Operations

BNY Mellon•Lake Mary, FL

9d•$130,000 - $233,000•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Operations Group Manager to join our Global Clearing Operations Client Platform team. This role is located in Lake Mary, FL.

Requirements

Bachelor's degree in a related discipline or equivalent work experience required. Applicable local/regional licenses or certifications as required by the business
10-12 years of total work experience with at least 1-2 years of management experience preferred
Operations experience required
Ability to travel as needed
Background in process re-engineering and experience leading large, diverse teams
Familiarity with relevant regulations and operations standards.
Strong communication and collaboration skills
Ability to provide constructive feedback and build effective teams
Highly proficient in data literacy and data management
Problem-solving passion for changing status quo and driving out-of-the-box ideas
Non-hierarchical, transparent, trusting, trustworthy
Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same

Nice To Haves

Series 7 and Series 24 FINRA licenses preferred
Experience in DTC, Fed, or Non-US Market clearance and settlements operations preferred
Prior hands-on experience with AI prompting and automation projects highly preferred
Agile experience preferred

Responsibilities

Responsible for day-to-day management of Operations teams within the Platform, accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs)
Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs
Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on roll out of Digital Tools
Lead and Manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise