Director, Operations - E-Commerce, Vaughan Fulfillment Center
About The Position
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact. Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ Ready to Make an impact? The Director of Operations, E-Commerce Vaughan Fulfillment Center will provide strategic and operational leadership for a highly automated, live-production fulfillment center, with full accountability for site performance, customer experience, operational excellence, and financial results. The Director will foster a high-performance culture focused on continuous improvement, employee engagement, health and food safety compliance, and scalable operational excellence while ensuring the fulfillment center consistently delivers against e-commerce growth and profitability objectives. Here’s where you’ll be focusing: As Director of Operations, E-Commerce – Vaughan Fulfillment Center, you’ll lead one of our most advanced, high-volume automated sites at the heart of our e-commerce business. This is a high-visibility leadership role where you’ll shape strategy, drive operational excellence, and deliver an exceptional customer experience, all while owning full site performance and financial results. You’ll inspire a high-performing team, champion continuous improvement, and scale operations to support rapid e-commerce growth. If you thrive in fast-paced environments and are passionate about innovation, people leadership, and results, this is your opportunity to make a real impact. Ready to Make an impact?
Requirements
- 10+ years of leadership experience in Supply Chain, Logistics, or E-Commerce/Retail operations
- Proven success managing fulfillment center operations and full P&L accountability
- Cross-functional expertise across areas such as Replenishment, Transportation, Planning, or Strategy
- Strong track record of building and leading high-performing teams
- Exceptional problem-solving, organizational, and communication skills
- Experience delivering complex projects on time and on budget
- Bachelor’s degree required, preferably in Engineering, Finance, or Economics.
Nice To Haves
- Experience in fresh or food environments is an asset, but not required
Responsibilities
- Lead the day-to-day operations of a state-of-the-art fulfillment center
- Own site performance, including P&L accountability, to deliver on e-commerce growth and profitability targets
- Leverage advanced warehouse management systems (Ocado) to optimize product availability, accuracy, freshness, and waste reduction
- Continuously improve performance across safety, quality, cost, delivery, and people metrics
- Partner with forecasting, replenishment, and delivery teams to maximize site capacity and dock utilization
- Oversee inventory management, ensuring accuracy, efficiency, and process integrity while driving cross-functional alignment
- Collaborate with stakeholders across Planning, IT, HR, Finance, Service Delivery, and Customer Experience to achieve business objectives
- Ensure full compliance with health, safety, and food safety standards
- Build, coach, and empower a high-performing leadership team
- Be a visible, hands-on leader who engages teams at every level of the organization
- Translate strategy into clear priorities and aligned execution
- Foster a culture of accountability, innovation, and continuous improvement
- Set high-performance standards and encourage learning through experimentation
- Championing a culture rooted in integrity, engagement, and operational excellence
- Partner closely with Quality and Food Safety teams to uphold best-in-class standards
Benefits
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
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What This Job Offers
Job Type
Full-time
Career Level
Director
